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Thank You for Making Trust to Treatment – India a Success

The response to our recent event has been overwhelming. Dentists from across India joined us to learn how trust, clarity, and communication improve treatment acceptance.

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Trust to Treatment Masterclass

Based on the overwhelming response, we are currently planning the next edition of Trust to Treatment – India.

Stay Updated on the Next Trust to Treatment Event
Live + Recording

If you’re interested, please register your interest and one of our team will reach out to provide access to the recorded session.

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What You Will Master In One Day

Comprehensive strategies to transform your dental practice

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The Language of Trust

Learn how to communicate with patients in a way that builds confidence and ensures commitment.

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The Conversion Framework

Discover step-by-step methods to turn enquiries into confirmed treatments effectively.

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Digital Case Presentation

Master the art of presenting treatment plans digitally, making them clear, persuasive, and visually impactful.

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Actionable Strategies

Get practical tools and techniques you can implement immediately to improve patient outcomes and practice growth.

THE TRUST TO TREATMENT METHOD

ARRIVAL, COFFEE & NETWORKING (09:00 - 09:30)
  • Registration, introductions, and informal networking over coffee/tea and biscuits.
  • Opportunity to connect with peers and set intentions for the day.
SESSION 1 – PATIENT CONSULTATION PROCESS (PART 1) (09:30 - 11:00)

THEME: “UNDERSTANDING NEEDS & BUILDING TRUST”

  • The psychology of patient consultations – moving from transactional dentistry to transformational conversations.
  • 8 Steps of Ethical Sales & Communication (structured pathway for trust-based case acceptance).
  • Asking the right questions to uncover patient desires, fears, and priorities.
  • Active listening and note-taking to build trust and rapport.
  • How to direct conversations toward clarity on “what exactly does the patient want?”
COFFEE BREAK & NETWORKING (11:00 - 11:30)

Networking opportunity with refreshments.

SESSION 2 – DIGITAL CONSULTATION PROCESS (11:30 - 13:00)

THEME: “DIAGNOSIS, TREATMENT PLANNING & ETHICAL CONVERSION”

  • Digital patient assessment – scanning, photos, and diagnostic records.
  • Using case examples to illustrate note-keeping, structured diagnosis, and storytelling for trust.
  • The 8 Buckets of Treatment: disease control, functional stability, aesthetics, prevention, etc.
  • Phased treatment planning: how to stage cases logically and ethically.
  • Strategic soft-closes & sales conversions: guiding patients toward treatment acceptance without pressure.
  • Case studies: practical demonstrations of digital consultation in action.
LUNCH & NETWORKING (13:00 - 14:00)

Lunch break with networking opportunities.

SESSION 3 – DIGITAL DENTISTRY WORKFLOW (14:00 - 15:30)

THEME: “FROM DIGITAL DESIGN TO CLINICAL DELIVERY”

  • Case selection for digital workflows – knowing when and how to use advanced tools.
  • Step-by-step digital smile design (DSD) and functional virtual models (FVNP, FVP).
  • Leveraging AI, simulations, and digital mock-ups to inspire patient confidence.
  • Best practices in presenting digital treatment plans to patients.
  • Lab communication & digital integration: aligning clinician, technician, and patient.
  • Clinical execution with precision: bridging planning to delivery.
COFFEE BREAK & NETWORKING (15:30 - 16:00)

Afternoon networking break with refreshments.

SESSION 4 – HANDLING OBJECTIONS & DIFFICULT CONVERSATIONS (16:00 - 17:30)

THEME: “THE ART OF COMMUNICATION & CONVERSION”

  • The psychology behind patient objections (cost, fear, time, trust).
  • Frameworks for overcoming objections without pressure.
  • Roleplay: handling difficult patient scenarios with confidence.
  • Body language, tonality, and NLP techniques for effective communication.
  • Ensuring patients feel heard, respected, and empowered in decision-making.
  • Open Q&A with participants – real cases, real challenges.
DRINKS & NETWORKING (17:30)
  • Informal discussion, sharing key learnings, and building connections.
  • Opportunity to discuss collaborations and practical implementation in clinics.
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Meet the Mentor Dr. Manish Chitnis

Practice Owner and Principal Dentist, holds qualifications including BDS, IQE (UK), MFGDP (London), MFDS (Glasgow), and a Diploma in Dental Business Management from Bristol. Passionate about both the clinical and non-clinical sides of dentistry, he is dedicated to creating the best possible patient journey. Outside of work, he enjoys table tennis, performing arts, travel, and all things spicy.

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Frequently Asked Questions
What if I can not attend live session?

All sessions are recorded. You can watch them anytime at your convenience.

Is this relevant for my treatment coordinator?

Yes. Coordinators will learn strategies to improve patient communication, scheduling, and treatment acceptance.

Will there be practical examples?

Yes. Sessions include real-life case studies and actionable strategies.

Can I apply this with my current patients?

Yes. Everything taught is designed for immediate implementation in your practice.

Can I ask questions during the program?

Yes. Submit questions during live Q&A or via our support portal.

Why should I listen to Dr Manish Chitnis?

Dr Manish Chitnis has 28 years of experience, has a special interest in cosmetic and restorative dentistry and owns 5 successful practices. He is also the founder of Denttrack and has been training.

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Clear communication wins patient trust

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