Terms & Conditions

Terms & Conditions

Dental Business Masters also referred as DBM is fully owned and operated by Integrated Healthcare Concepts Private Limited a company registered in India.
Details of the company are as below –

Registered address of the company –
Integrated Healthcare Concepts Private Limited
703, Shree Ganraj Co-op Hsg. Soc., Ramchandra Nagar 1,
Thane West – 400604,
Maharashtra, INDIA

Address of the head office –
Off No 20, Sujay Garden Commercial Centre,
Mukund Nagar,
Pune – 411037
Maharashtra, INDIA

The CIN of the company is – U74900MH2015PTC267204
PAN of the company is – AADCI8917J
GSTN details of the company – 27AADCI8917J1Z6

Integrated Healthcare Concepts Private Limited is the organizing body for the Dental Business Masters Academy’s online & offline programs. By registering for the programs, you agree to the terms and conditions put forth below…

For the events & courses (Online & offline)

Registration policy –
Candidates can register to the to any of the Dental Business Masters online programs or events through the website, DBM App, third party affiliates or onsite registration at the registration desk.
Registration will be valid only if the candidate produces a receipt of registration details through the authorised parties and affiliates.
Dental Business Masters reserves right to grant or deny access to the events or online resources or revoke the access to the course in case the candidate fails to produce a valid receipt of registration details.

Dental Business Masters will reserve the rights to accept or refuse registration of a candidate.

  • Event registration fees include attendance at the program and refreshments and lunch on the days.
  •  Submission of a booking online constitutes an official booking. Payment for the event MUST be received in advance.
  • Any delegates with payments outstanding upon their arrival at the event will be asked to supply their personal credit card details as a guarantee of payment. The card details will only be debited if payment has not been received within 2 days of the start of the program.
  • All invoices will be issued in INR.
  • Please note that all social event fees include GST at the prevailing rate. All registrants must pay GST regardless of country of residence.
  • Registration is not considered confirmed unless GST has been included with each registration payment where applicable.

 

Refund & Cancellation Policy:

For the course/ or courses –
All courses fees and its refund policy are subject to change at discretion of DBM and decision of management would be final.
Refunds if any, are subjected to the approval of the management & accounts department for candidates booked for the course would be processed in following ways:

50% of course fee if refund demanded 30 days prior to course date from the booking date.
25% of course fee if refund demanded 15 days prior to course date.
NO REFUND if refund demanded any day less than 15 days.
Registration fees for DBM INTENSE year long course would be NON-REFUNDABLE.
All refunds would be processed after deducting GST and admin charges 10% of the course fees.
Candidates who have enrolled for the year long course, if they want to stop or discontinue, they would need to pay 50 % of course fee as the management has already spent for them for the full year.

Substitutions may be made, but need to be informed in writing well in advance. Organiser’s decision is final for confirming the substitution.
In the event of any unforeseen circumstances (like natural calamities) which force cancellation of the session, administration will try to compensate for the registration fees paid by the candidates with a gift voucher of the same value which can be redeemed by the candidate for any other event or online course or purchase of a product. Under no circumstances the refund will be initiated in cash in case of Force Majeure event.
In case of any more clarification, kindly contact Dr. Pratik on +91 75886 89900 (Monday to Saturday, 10.00 am to 8.00 pm – IST) or mail him to pratik.rajavadha@dentalbusinessmasters.com

General booking information –
For workshops & events

  • Attendance at the event is available on a first-come, first-served basis, subject to capacity. Delegates are recommended to register for the event as far ahead as possible to avoid disappointment.
  • Entry to the events is on the basis of valid and confirmed registration done online. Doors open to the session 15 minutes before the advertised start time.
  • The Events may be attended only by paid delegates, speakers and admin team.
  • Please ensure that the email address provided when making your booking for any program/event is the email address you would like all correspondence and resources sent to after the events.
  • The full details of all upcoming programs are available at www.dentalbusinessmasters.com
  • On acceptance of your booking, a confirmation email and receipt will be sent to you on the email address provided.

The course/ training is conducted by Dental Business Masters. It is not recognised by any state dental councils or Dental Council of India or abroad. DBM holds no responsibility for loss of any nature to the dentist or dental students worldwide because of the courses conducted.
The certificate of completion of the training program or the course does not endorse the skills of the participants nor it is an official degree.
It is merely a recognition of the participant that he has attended the specific program online or offline.
For Online events/webinars/Facebook live programs/online courses

  • It is important that the participant has access to internet connection with good bandwidth & speed to access the online resources & programs. DBM does not hold any responsibility if the candidate fails to access the program due to the technical difficulties at their end.
  • It is also important that the participant has installed the required medium/app/software /browser to access the online content. Details of access will be communicated to you through the mail at the time when you register for the event.
  • All online courses for which the candidate is registered will be accessible to them for a period of 5 years form the date of purchase.

Photographer & Video Recording – Consent to use for the promotional purposes

  • Please note that for promotional purposes, there will be a professional photographer present throughout the event.
  • The session might be recorded for promotional purposes and the delegates, by registering for the event, give their consent to include them in the photos and videos.
  • Online sessions interactions video conferences, video calls, phone calls will be recorded for the purpose of further training & promotions.
  • Registration to the events & providing with the feedback,testimonial (written, audio, video,etc) through any channel or medium will be considered as a consent to use it for the promotional purposes without any further consent. Participant may choose to request to remove the testimonial – partly or completely through a written communication via an e mail to enquiries@dentalbusinessmasters.com 

Program / Event Information

  • The program details are correct at the time of going to press. However, in the event of unforeseen circumstances, the program details may change and organisers reserve the right to cancel the event or alter the venue and/or speakers.
  • Where circumstances force the organisers to cancel the event, the liability of the organisers shall be limited to a refund of any fees paid for that particular event. The organisers are not liable for any consequential loss.
  • Views expressed by the keynote speakers are their own. The organisers disclaim any liability for advice given or views expressed by keynote speakers at the event or in notes or documentation provided to delegates by anyone other than the organisers.

Attendance Policy for participants:
All module dates will be declared at the start of the year in case of year long course and this is conveyed to participants well in advance.
In case, participant is not able to attend the module he/she has to inform the admin team 15 days prior to the module.
He/she can attend the same module when it happens again in next year according to our set calendar.
In case of natural calamity or module cancellation, decision of admin team would be final and these dates tend to change at director’s discretion.
In case participants are attending repeating INTENSE modules, they need to pay victual charges for those modules and won’t be charged.
In case of any more clarification, kindly contact Dr. Pratik on +91 75886 89900 (Monday to Saturday, 10.00 am to 8.00 pm – IST) or mail him to pratik.rajavadha@dentalbusinessmasters.com.

Dental Business Masters Online / Digital –

Program features / terms & conditions –
This program will help you gain insights into Dental practice management, Leadership, Ethical selling and communication, Ethical Marketing and Expert positioning systems.

This program will help you enhance:
1) Your systems and safety in practice for you, your team and patients
2) Your gross yearly income
3) Your personal and professional development
4) Your new patient numbers
5) Your expert positioning in the area you practice

The course will be delivered with online video tutorials one per week with an action plan and step by step guide for you.
You will get DBM Resources and tool kit with each tutorial.
In this complete online program, the modules will be released one per week.
Along with the online study program you will also get an offline coaching support with a DBM Coach. Smaller course modules if purchased individually may not have a dedicated coach assigned and candidate may have to pay additional coaching fees for personal training.
Candidate will need to complete the module with graded assignment to be eligible for the course completion certificate.
There will be online assessment about the module through the quiz and graded assignments
Candidate will have to complete all the assignments with 80% score to be eligible to receive a course completion certificate.
Candidate will have an option to upgrade and choose a dedicated coach by paying additional fees. (terms & conditions apply)
Candidate will also have an option to join DBM Intense contact program by paying the difference fees between DBM Intense Online & DBM Intense contact modules (at prevailing rates)
Candidates will have access to online resources.
All e mails, text message requests and phone requests will be answered within 2 working days under normal circumstances. Timeline may vary in certain situations and candidate will be informed about it.
The candidate will also be eligible to attend and apply for annual DBM awards.
Candidate may need to make some changes in their infrastructure or working style which may incur additional expenses and need up gradation. DBM will not take any responsibility of any changes or up gradation that is made by the candidate in their business.
In case there is some recommendation about a product or resource through the course or reference material  it is responsibility of the candidate to verify suitability of the product for their use and genuineness of the product or service. DBM does not verify credentials of the product or services and the recommendations will be based on the personal experiences of the coach or tutor.

Payments & Refunds –

All payments will have to be made upfront and access to the portal is connected to the payments. Failed payments will automatically disable the access to the course. Access to the course will automatically be resumed once the payments are made.
All online payments are done through the various payment gateway systems and third-party providers. We do not store any bank details, credit or debit card details and we do not take any responsibility of any failed payments or failed refunds or any frauds related to the credit/debit cards or online payment systems.
All payment gateway charges, surcharge or convenience fees are to be borne by the candidate.
In case candidate wishes to pay directly in to the bank account, online transfer or cheque payments candidate will have to produce the payment details with the screenshot of the transaction details with the reference number.
The access to the portal /course will be granted only after the payment is cleared and confirmed by the accounts department.
All disputes will be under Pune Jurisdiction.
There will be no refund in case candidate wishes to opt out of the course for whatsoever reason.

Access to the course –

Candidate can access the course till the time the web portal is maintained & active or up to 5 years from the time of registration to the course.
Candidate will have access to the content that he had access at the time of purchase, participants will have to pay for the upgrade fees in case they want to access the upgraded content.
As the content gets added and improvised candidate may choose to get access to the upgraded or improvised content by paying the additional fees.
Course can be accessed through the compatible browser and needs a good bandwidth internet connection.
Course can also be accessed through the mobile app.
Some content may not be compatible to the mobile browsing and may need to be accessed through the laptop or desktop computer only.
This course can be accessed through the DBM app also and user experience will different when they access the app through the different channels.
Candidate is not expected to share the credentials with anyone else and share the course content.
We will keep monitoring the access information through the IP addresses to prevent unauthorised use of the portal.
DBM will have right to verify the identity/credentials of the candidate through mobile based OTP and E mail verification.

About the content –

Entire course content is sole property of the Dental Business Masters and any unauthorised use of the content will be liable for legal action.
In case we use content from other websites or authors or any other medium we will extend full credits to the concerned entity and will acknowledge their contribution to our platform.
The course is intended to give a knowledge about the various aspects of practice management and the knowledge given is completely based on the personal experiences. Candidate have right to agree or disagree with the advice and knowledge imparted through the lectures. This advice or knowledge may not match with the other guidelines available elsewhere through books, publications, studies, websites and any other sources.
Dental Business Masters does not take any responsibility of the success or failure or any other gains & damages with respect to the financials, patient experiences or patient reviews on any of the platforms. It is sole responsibility of the candidate to understand the subject and make their own decisions which can best match to their own personality & culture of the practice including individual preferences.
All content uploaded on the web portal will be the property of Dental Business Masters through its company “Integrated Healthcare Concepts Private Limited”

DBM Coaches –

DBM will allocate dedicated coaches to the candidates as per the course features & entitlements.
Dental Business Masters will reserve the rights to assign the coach to the candidates.
If candidate is not happy with the coach, they can send a written request for change of coach and allocation of the new coach will be solely at the discretion of the management and availability of the coach.
Coaches will be evaluating the submission of the candidate online and giving them a written feedback through email.
Coaches will submit one feedback at the end of each month.
The feedback and opinion/ guidance of the coach will be based on their understanding and the guidance given by the coach does not guarantee a success or a foolproof solution to the problem or query raised by the candidate. Coach or Dental business Masters will not take any responsibility of any outcome of the guidance or coaching.
Coach is not liable to answer to candidate’s personal text message, phone call or e mail sent through any other platform than the DBM one. Any requests for phone call, text or WhatsApp message, video call or visit to practice will be at sole discretion of the coach and coach has a right to refuse such additional request.
In case there is need of practice visit candidate will have to pay additionally for the time of the coach & travel and other victuals like travel & dining.
Candidate can schedule a coaching call with the coach once in 3 months up to maximum of 4 phone calls. If candidate misses the call or time of the call rescheduling of the call will be solely at the discretion of the management & the coach. Time of coaching call will be up to 90 minutes maximum.

DBM VAULT ACCESS PRIVILEGES:

DBM vault is only accessible to INTENSE members only and they would be getting lifetime access for content or up to 5 years from the enrollment to the course.
Any new upgrades in vault which might be chargeable as company has invested in it, access to those resources would be at sole discretion of director team.

NABH ACCREDENT CONSULTING SERVICES:

Details of our services

A complete consultation package includes

  1. Access to online program with accreditation resources
  2. Access to online dental team training program
  3. A copy of book ” Because Healthcare Can’t be compromised” authored by Dr. Sameer Bhandari
  4. Understanding your practice & Gap Analysis
  5. Creating bespoke chapter wise policy documents
  6. Providing with the templates for all registers, logbooks etc
  7. Templates for signage, logbooks, consents, etc
  8. Guidance for all the aspects where the gap is observed and needs to be rectified in your practice.
  9. Support through WhatsApp, e mail, video call and phone call.
  10. Online assessment of your practice.
  11. Visit to your practice at victual cost.
  12. Any other support needed till you are done with the accreditation process.

What do you need to do –

  1. Work and implement the things as per the recommendations.
  2. Ensure all the legal compliance, licences and documents in place.
  3. Get your staff trained.
  4. Arrange for adequate human resources and agencies for the specific roles and responsibilities.
  5. Make the necessary changes in the work flow and infrastructure.
  6. Register and create an account on NABH website.
  7. Upload all documents on the NABH website
  8. Complete online self assessment on NABH website
  9. Pay the necessary fees to NABH for registration and yearly accreditation.
  10. Get MOUs signed by the consultants and agencies.
  11. Maintain all the documents
  12. Updating the systems / policies / making necessary changes in the practice in case the assessor finds some non-compliance.

How we will work with you?

All clients have their separate group where they can put their queries, we request you to please stick to the group chat for all official communication.
All queries will be responded to within 24 hours of the query raised.
All official communication regarding policy compliance would be done by email only.
Practice visits to check implementation would be planned at least 90 days in advance, and all victuals (accommodation, travel and other expenses incurred) would be borne by the the practice.
We would like to make it clear that we would try our best to provide all services and compliance STILL, based on geographical locations, some laws change and we might not be able to serve fully.
Also, we will make sure you implement, but we cannot assure you that you will get the accreditation done or guarantee it as it is at discretion of NABH accreditation council.
Laws change in every state and the participant has to complete subsequent compliance in his/her state.

MEDIVISION & DBM PATIENT EDUCATION SOFTWARE COMPLIANCE:

  1. DBM deals in different kinds of software on patient education – Patient waiting area software, Chair side patient education software, Webpack & other related software.
  2. All compliance dealing with Medivision will be done only from Monday to Friday after 2.30 pm IST
  3. Any request mail regarding installation, deactivation and and reactivation will be answered within 24 hours of request raised.

Some software are 1 license per system and this is well informed to all doctors who buy this, hence if used on multiple systems, such requests won’t be entertained and as information is given before sale, NO REFUND would be initiated in above case.

  1. In case of yearly subscriptions, all licenses would be renewed 1 week prior to last date of subscription, in case of any change or any other query regarding software kindly feel free to contact Dr. Pratik on +91 75886 89900.

Shipping Policy –

All physical products purchased on our website will be shipped within 2 working days to the address provided by the buyer.
All shipments will be through Speed post or any other reputed courier agency.
Tracking details of the shipment will be shared with the buyer through  mail & text message.
Consignee may have to borne the shipping charges as mentioned in the product listing.

 GRIEVANCE POLICY:

  1. In case you are not happy with any services we have provided or feel that you have been not informed about all terms before sale of products or in case of any complaint, kindly contact our Grievance Redressal Officer Dr Sameer Bhandari on +91 94230 04777, he is available to help you from 10.00 am to 8.00 pm – IST , from Monday to Saturday, also you can write him to sameer.bhandari@dentalbusinessmasters.com.
  2. Your query / grievance will be addressed within 48 hours of complaint raised.

For Enquiries Please Contact:

India:

Dr. Pratik Rajavadha –  +917588689900
Dr. Shruti  – +91 98347 03554
Email: enquiries@dentalbusinessmasters.com

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Dr. Sameer Thukral

Coach





Dr. Sameer Thukral has completed his MDS in 2010. He holds a Masters Degree Certificate in Dental Lasers from the University of Vienna. He is also a Fellow of the ICOI. He is currently into private practice in Pune, a practice which is now 29 years old. They work as a team comprising of specialists in every field allowing them to cover all aspects of dentistry. Dr. Sameer Thukral’s focus in the practice comprises of Dental Implants and Cosmetic Dentistry including Smile Makeovers.
He has trained extensively in these fields all over the world.

Dr. Aditi Mahale

Coach





Scan and save contact info

-------- (+91) 9637 549 574

--------- (+91) 9890 300 304

-------------- (020) 4482 981

------ 9 am to 5 pm (IST)

Dr. Sanghamitra

Coach





Scan and save contact info

-------- (+91) 9637 549 574

--------- (+91) 9890 300 304

-------------- (020) 4482 981

------ 9 am to 5 pm (IST)

Dr. Sanghamitra

Coach





    Dr. Sanghamitra

    Coach





    A Dental Graduate from the University of Pune and fellowship holder from the International Society for Quality in Healthcare (ISQua), Dr. Sanghamitra has been running a successful private dental practice since 1997. Excellent patient care, quality standards in dental practice, and a heartfelt mission to change the face of the Healthcare industry where every patient receives the highest Quality of Care is what motivated her to establish DBM.
    Her Clinic is the first Dental Practice in Maharashtra (India) to comply with the International standards of healthcare quality & safety and Secure the Accreditation Certificate from NABH (National Accreditation Board for Hospitals & Healthcare Providers). Her pursuit is to share her knowledge of the systems and protocols in a dental setup for optimal patient care and educate more Dentists to achieve the facet to deliver healthcare in the way it is delivered in the best practices throughout the world. She has currently helped X Dentists to achieve accreditation with her consultation and guided mentorship. Silence, Curiosity for learning new things, and absolute perfection in everything she does are the qualities that describe her the best. She spends most of her time learning about software and websites and upgrading the healthcare system when she is not working.

    Dr. Purvi Patel

    Coach





    Dr. Purvi Patel a General Dental Practitoner has been practising Dentistry since 12 years. After an year of opening her clinic (Shanti Dental Clinic in 2013) she realised that there is more to running a successful dental practice than just good clinical skills. Dental Business Masters changed her vision and she rebranded her practice in 2018 as NURTURE Family Dental Clinic . After winning the third place at the DBM Speakers Academy, she has been given the opportunity to help dentist achieve their goals to build better teams , that follow proper systems to give the ultimate patient experience.
    She is one of the founder and former members of GWAMI - Great Woman Association Mumbai India, a yoga enthusiast, a passionate cook and enjoys the company of a good book in her spare time.

    Dr. Purvi Patel

    Coach





      Dr. Purvi Patel

      Coach





      Scan and save contact info

      -------- (+91) 9637 549 574

      --------- (+91) 9890 300 304

      -------------- (020) 4482 981

      ------ 9 am to 5 pm (IST)

      Dr. Mandar Joglekar

      Coach





      Scan and save contact info

      -------- (+91) 9637 549 574

      --------- (+91) 9890 300 304

      -------------- (020) 4482 981

      ------ 9 am to 5 pm (IST)

      Dr. Mandar Joglekar

      Coach





        Dr. Mandar Joglekar

        Coach




        Dr.Mandar Joglekar has his private practice in Chinchwad since the last 19 years . He has an implant and grafting certificate from Bern University ,Switzerland. He conducts endodontics and microscope dentistry courses and is also India national leader for dentinal tubules study club. He believes as dentistry in India is growing with technology and digital revolution, dentists are facing a few challenges as well! Helping dentists in learning ethical selling, communication skills, showcasing, digital marketing and understanding & growing their businesses is what is his forte.

        Dr. Aditi Mahale

        Coach





          Dr. Sameer Thukral

          Coach





            Dr. Sameer Thukral

            Coach





            Scan and save contact info

            -------- (+91) 9637 549 574

            --------- (+91) 9890 300 304

            -------------- (020) 4482 981

            ------ 9 am to 5 pm (IST)

            Dr. Vishal Gupta

            Coach





              Dr. Vishal Gupta

              Coach





              Dr. Vishal Gupta obtained his dental degree in India and has enjoyed a successful career in dentistry for the past 23 years. After gaining experience in India and UK whilst working in small as well as large corporate dental clinics, he decided to run his own practice in the UK, where he is the owner of Dental Concepts, a thriving dental practice in Whitchurch. His practice is on a growth path with the more clinics opening soon in UK, the next one opened in Andover last February 2016. The new practice in Andover is an Advanced state of the art centre with all the latest technology available. Besides growing his dental practice, Vishal is passionate about sharing knowledge and resources with other dentists in the brand new spacious education centre at Andover and has also run many training programmes in Oxford and Hampshire in the areas of clinical governance, dental business best practices and designing the best possible patient journey within the economic framework of a dental practice.
              He is a keen Table Tennis player playing for the local club and has recently completed a once-in-a-lifetime Survival Expedition in the deserts of Oman.

              Dr. Vishal Gupta

              Coach





              Scan and save contact info

              -------- (+91) 9637 549 574

              --------- (+91) 9890 300 304

              -------------- (020) 4482 981

              ------ 9 am to 5 pm (IST)

              Dr. Sarthak Kadel

              Coach





              Scan and save contact info

              -------- (+91) 9637 549 574

              --------- (+91) 9890 300 304

              -------------- (020) 4482 981

              ------ 9 am to 5 pm (IST)

              Dr. Sarthak Kadel

              Coach





              Dr. Sarthak Kadel obtained his dental degree in India and has enjoyed a successful career in dentistry for the past 23 years. After gaining experience in India and UK whilst working in small as well as large corporate dental clinics, he decided to run his own practice in the UK, where he is the owner of Dental Concepts, a thriving dental practice in Whitchurch. His practice is on a growth path with the more clinics opening soon in UK, the next one opened in Andover last February 2016. The new practice in Andover is an Advanced state of the art centre with all the latest technology available. Besides growing his dental practice, Sarthak is passionate about sharing knowledge and resources with other dentists in the brand new spacious education centre at Andover and has also run many training programmes in Oxford and Hampshire in the areas of clinical governance, dental business best practices and designing the best possible patient journey within the economic framework of a dental practice.
              He is a keen Table Tennis player playing for the local club and has recently completed a once-in-a-lifetime Survival Expedition in the deserts of Oman.

              Dr. Sarthak Kadel

              Coach





                Dr. Manish Chitnis

                Co-Founder & Director





                  Dr. Mandar Joglekar

                  Coach





                  Scan and save contact info

                  -------- (+91) 9637 549 574

                  --------- (+91) 9890 300 304

                  -------------- (020) 4482 981

                  ------ 9 am to 5 pm (IST)

                  Dr. Chris Barrow

                  Mentor





                  Dr. Chris Barrow obtained his dental degree in India and has enjoyed a successful career in dentistry for the past 23 years. After gaining experience in India and UK whilst working in small as well as large corporate dental clinics, he decided to run his own practice in the UK, where he is the owner of Dental Concepts, a thriving dental practice in Whitchurch. His practice is on a growth path with the more clinics opening soon in UK, the next one opened in Andover last February 2016. The new practice in Andover is an Advanced state of the art centre with all the latest technology available. Besides growing his dental practice, Chris is passionate about sharing knowledge and resources with other dentists in the brand new spacious education centre at Andover and has also run many training programmes in Oxford and Hampshire in the areas of clinical governance, dental business best practices and designing the best possible patient journey within the economic framework of a dental practice.
                  He is a keen Table Tennis player playing for the local club and has recently completed a once-in-a-lifetime Survival Expedition in the deserts of Oman.

                  Dr. Manish Chitnis

                  Founder & Director





                  Scan and save contact info

                  -------- (+91) 9637 549 574

                  --------- (+91) 9890 300 304

                  -------------- (020) 4482 981

                  ------ 9 am to 5 pm (IST)

                  Dr. Shilpa Chitnis

                  Co-Founder & Director





                  Scan and save contact info

                  -------- (+91) 9637 549 574

                  --------- (+91) 9890 300 304

                  -------------- (020) 4482 981

                  ------ 9 am to 5 pm (IST)

                  Dr. Sameer Bhandari

                  Co-Founder & Director





                  A Dental Graduate from the University of Pune and fellowship holder from the International Society for Quality in Healthcare (ISQua), Dr.Sameer has been running a successful private dental practice since 1997. Excellent patient care, quality standards in dental practice, and a heartfelt mission to change the face of the Healthcare industry where every patient receives the highest Quality of Care is what motivated him to establish DBM.
                  His Clinic is the first Dental Practice in Maharashtra (India) to comply with the International standards of healthcare quality & safety and Secure the Accreditation Certificate from NABH (National Accreditation Board for Hospitals & Healthcare Providers). His pursuit is to share his knowledge of the systems and protocols in a dental setup for optimal patient care and educate more Dentists to achieve the facet to deliver healthcare in the way it is delivered in the best practices throughout the world. He has currently helped numerous Dentists to achieve accreditation with his consultation and guided mentorship. Silence, Curiosity for learning new things, and absolute perfection in everything he does are the qualities that describe him the best. He spends most of his time learning about software and websites and upgrading the healthcare system when he is not working.

                  Dr. Manish Chitnis

                  Founder & Director





                  Dr Manish Chitnis obtained his dental degree in India and has enjoyed a successful career in dentistry for the past 23 years. After gaining experience in India and UK whilst working in small as well as large corporate dental clinics, he decided to run his own practice in the UK, where he is the owner of Dental Concepts, a thriving dental practice in Whitchurch. His practice is on a growth path with the more clinics opening soon in UK, the next one opened in Andover last February 2016. The new practice in Andover is an Advanced state of the art centre with all the latest technology available. Besides growing his dental practice, Manish is passionate about sharing knowledge and resources with other dentists in the brand new spacious education centre at Andover and has also run many training programmes in Oxford and Hampshire in the areas of clinical governance, dental business best practices and designing the best possible patient journey within the economic framework of a dental practice.
                  He is a keen Table Tennis player playing for the local club and has recently completed a once in a lifetime Survival Expedition in the deserts of Oman. He is a proud father of a teenager son and has a lovely wife, Shilpa who is the Co-owner of Dental Concepts.

                  Dr. Sameer Bhandari

                  Co-Founder & Director





                    Dr. Shilpa Chitnis

                    Co-Founder & Director





                      Dr. Sarthak Kadel

                      Coach





                      I have been a General Dentist for over 17 years. Practised in Mumbai for 4 years and then moved to the UK in 2005. Finished International qualifying exam - 2006 Passed MJDF in 2007 Worked as a GDP in a corporate practice (former ADP now My dentist) from September 2006 till 2010. Along with my husband we bought a family run mixed dental practice from September 2010 (Dental Concepts Whitchurch) We started a squat private practice in Andover in 2016. Have been updating my clinical skills by doing cosmetic hands on courses and the Invisalign course.
                      I have done
                      *Certification and Accreditation in DISC profiling
                      *Certification in Emotional Intelligence with Genos International
                      *Certified Practitioner NLP and Timeline therapy
                      *Certified Life coach
                      *Currently doing a certification in CBT.
                      I am very keen to make a difference for my colleagues who feel pressured or stressed or want direction in their career. I have worked with my team using and understanding personality profiles and emotional intelligence. This has helped strengthen the team. With these results, I have also worked with over 50 dentists in India. I have recently started working with few dentists here in the UK. I have conducted goal setting workshops for few of my dentist colleagues.

                      Dr. Rajiv Verma

                      Mentor





                      Scan and save contact info

                      -------- (+91) 9637 549 574

                      --------- (+91) 9890 300 304

                      -------------- (020) 4482 981

                      ------ 9 am to 5 pm (IST)

                      Dr. Rajiv Verma

                      Mentor





                        Dr. Rajiv Verma

                        Mentor





                        A student of Government Dental College & Hospital. Mumbai, Dr. Rajiv Verma is in the field of dentistry for 34 long years, his command on the subject of Clinical Prosthodontics has been witnessed till date by more than 30000+ dentists & 2300+ hands-on course participants in his 450+ lectures, presentations, live on patient demos, live on video shows of Porcelain Veneers, Crown'n'Bridge & DSD - Digital Smile Design .
                        A clinician for 30 years, a dental ceramist of repute for 21 years, a IDA Speaker for 19 years, a course conductor for 13 years, an international Speaker for last 6 years, an author of 2 books, it is not over yet his latest title is of a DSD - Digital Smile Design Master & DSD Lecturer of Asia/India. A key Thought Leader for Colgate, a National Consultant to a social project by Global Protect Dental Private Limited & what not. His new & forthcoming ventures - a column titled RVG - Rajiv Verma Gyan in Famdent Magazine & a Concept Bur Box in making. Life has been a crazy journey till now.

                        Dr. Sameer Bhandari

                        Co-Founder & Director





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                        -------- (+91) 9637 549 574

                        --------- (+91) 9890 300 304

                        -------------- (020) 4482 981

                        ------ 9 am to 5 pm (IST)

                        Dr. Chris Barrow

                        Mentor





                          Dr. Chris Barrow

                          Mentor





                          Scan and save contact info

                          -------- (+91) 9637 549 574

                          --------- (+91) 9890 300 304

                          -------------- (020) 4482 981

                          ------ 9 am to 5 pm (IST)

                          Dr. Ajit Shetty

                          Mentor





                          Scan and save contact info

                          -------- (+91) 9637 549 574

                          --------- (+91) 9890 300 304

                          -------------- (020) 4482 981

                          ------ 9 am to 5 pm (IST)

                          Dr. Ajit Shetty

                          Mentor





                            Dr. Ajit Shetty

                            Mentor





                            Dr. Ajit Shetty graduated and Post graduated from Government Dental College and Hospital, Mumbai Fellow and Diplomate, International College of Oral Implantologists, (USA) Fellow and Diplomate, Indian Society Of Oral Implantologists. His areas of excellence include- Aesthetic Dentistry, Implants and Full Mouth Rehabilitation and Lasers. He conducts Extensive training in Oral Implantology all over the world in Singapore, Germany, Denmark, USA etc.
                            He Lectures extensively and conducts several Hands on Courses and Live Clinical Demonstrations all over India and abroad for dental colleagues on Aesthetic Dentistry ,Implants, Occlusion and Lasers and Practice Management. Past President of Indian Dental Association, Mumbai. He has Held various posts in the association at city, state and national level.he was also the Founder member and Past President of the Indian Academy of Aesthetic and Cosmetic Dentistry.

                            Dr. Diksha Batra

                            Coach





                            Scan and save contact info

                            -------- (+91) 9637 549 574

                            --------- (+91) 9890 300 304

                            -------------- (020) 4482 981

                            ------ 9 am to 5 pm (IST)

                            Dr. Diksha Batra

                            Coach





                              Dr. Diksha Batra

                              Coach





                              A Dental Graduate from the University of Pune and fellowship holder from the International Society for Quality in Healthcare (ISQua), Dr. Diksha has been running a successful private dental practice since 1997. Excellent patient care, quality standards in dental practice, and a heartfelt mission to change the face of the Healthcare industry where every patient receives the highest Quality of Care is what motivated her to establish DBM.
                              Her Clinic is the first Dental Practice in Maharashtra (India) to comply with the International standards of healthcare quality & safety and Secure the Accreditation Certificate from NABH (National Accreditation Board for Hospitals & Healthcare Providers). Her pursuit is to share her knowledge of the systems and protocols in a dental setup for optimal patient care and educate more Dentists to achieve the facet to deliver healthcare in the way it is delivered in the best practices throughout the world. She has currently helped X Dentists to achieve accreditation with her consultation and guided mentorship. Silence, Curiosity for learning new things, and absolute perfection in everything she does are the qualities that describe her the best. She spends most of her time learning about software and websites and upgrading the healthcare system when she is not working.

                              Dr. Aditi Mahale

                              Coach





                              Dr.Aditi Mahale is Practising Dentistry since 2009 at Dombivli. She owns DentA-Zone Dental & Implant Clinic, a 2 chair set up. Joined Dental Business Masters in 2016 and there's no looking back since then. She won the DBM Best Marketing Genius Award 2016-17. DBM played a vital role not only in improving Finances but also Various other aspects of Dental Practice Management. Being appointed as DBM Coach was a proud moment. Her motto is to keep working consistently to get the results. Dr. Aditi is also associated with various organisations and is committee member of IDA DOMBIVLI. Member of BNI & Rotary International. She is mother of Son, Abhedya. Dr.Yogesh , MDS Prosthodontist, her husband is co-owner of Dentazone.

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