Physicians and dentists strive to provide their patients with high-quality, effective care.
However, some patients inevitably will not be satisfied with their results, regardless of whether appropriate care was provided.
One could refund or waive some or all of the professional fees associated with the patient’s care.
Providers can offer refunds or waivers without the appearance of an admission of any wrongdoing.
In doing so, avoiding any verbal or written acknowledgement of professional liability is important.
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