A specialized receptionist, such as a front-desk receptionist at a medical practice or dental practice , performs additional tasks specific to the nature of the business.

Carefully supervised receptionist training is key to a positive front-desk experience for patients.

Provide the receptionist with ready scripts & train them with role plays of the frequently occurring scenarios with your staff.

Discuss the importance of active listening, or empathizing with a patient’s concern, and cooperatively exploring a solution.

Repeat this approach with each receptionist job task.