Clinical & non clinical aspect of patient care is equally important as the clinical care rendered to the patients.
Overall patient experience can be measured by defining the important contact points with the patients.
These clinical & non clinical audits essentially measure performance of your administration and all patient care aspects including the clinical treatment.
Patient waiting time, overall experience , cleanliness &amp; hygiene of the clinic are few of the several non clinical quality indicators.
Guidelines for selection of Quality Indicators
- Identify most frequent and important procedures performed in the practice.
- Collect patient feedback post completion of the treatment procedure.
- Revisit and reevaluate the success of the treatment procedures performed on the patients on their followup visits.
- All data must be entered in a format that can be analysed and compared on an ongoing basis.
- The patient’s identity must be safeguarded by entering registration number of the patient rather than name of the patient for identification process.
Conducting Quality Audits
To conduct quality audits of your organization you need a consistent and reliable format to capture and analyse the data of your treatments, its complications and failures.
Quality audits to be conducted monthly, quarterly and yearly to check effectiveness of the quality control process and to further improve on the policies, procedures and quality of care.