Patients need to know the details about recommended treatment, including the advantages, reasons, and consequences of not completing treatment, before they will make a commitment to proceed.
This is one of the reasons we recommend having a trained treatment coordinator handle the presentation of treatment and fees. Outside the clinical environment, in a private consultation room, they can review the doctor’s recommendations and costs with the patient and answer questions.
During the presentation it is critical that your treatment coordinator discuss the clinical and financial aspects of treatment with enthusiasm.
You can say a lot just with your tone of voice.
This person should have a strong knowledge of clinical dentistry and absolutely believe in the quality of dentistry that’s going to be delivered.