How to deal with dissatisfied patient?
Listen carefully what is the actual problem. Have patience and listen very very carefully.
After the problem has been explained acknowledge your listening skills by repeating their complaint.
Take acknowledgement that you have said is the exact complaint.
Apologize in most of the cases as it is you who is the captain of the ship.
There could be situations like
Patient is very uncooperative and doesn’t understand your limitation. That means either the consent was not taken or he has been over promised or the communication was not right.
Whatever it be, client satisfaction is your responsibility and that’s why there is no harm apologising though exceptions are not ruled out.
Take acknowledgement that the apology has been accepted.
Now try and give it back to the patient if possible.
