You must understand the cost of your services before you offer discounts to your patients. The cost of your services is not alone based on the material cost. You need to add operating cost and cost of the clinician before you consider offering discount for a patient. Average rating
Read More...Post Type Archives: FAQs
How much should I charge for a root canal treatment?
We are generally confused about what should we charge for the treatments or services that we offer in our practice. Basis of pricing a particular treatment is understanding your fixed cost for running your dental practice, cost of the materials, cost of time utilised to render a particular treatment & cost of the performer or
Read More...Is it good to offer discounts to our patients?
Offering discounts as a community service always helps you to give back to the society and deserving people. Occasional discounts based on your standard fee schedule can be given to member patients . Make sure that the policy is used consistently. You don’t want to offer the discount to one patient, but not another… right?
Read More...What are the basic legal requirements to start a Dental practice?
Dental practices are healthcare establishments and need to provide services within a legal framework as governed by the local law. Most important thing that you must ensure is to register your practice with the Health Department of local corporation. Your registration with the respective dental council of your state is the minimal basic requirement if
Read More...What is the minimal basic requirement to start a Dental practice?
A good place, a Dental chair, compressor, Dental Instruments, equipment , x ray and armamentarium are the minimal basic along with good interiors. Along with the above things you need to have basic legal compliance and licences/ registrations in place before you start a new dental practice. Buy quality stuff, they last long and ultimately
Read More...How to start a Dental practice?
Starting a new dental practice We feel puzzled what are the essential requirements for me to start my dental practice. You will have to do some market research and understand what do you have to offer in your practice. Do some research , build a network of trusted advisors , secure finances and develop a
Read More...How much should I charge for a zirconia crown?
We are generally confused about what should we charge for the treatments or services that we offer in our practice. Basis of pricing a particular treatment is understanding your fixed cost for running your dental practice, cost of the materials, cost of time utilised to render a particular treatment & cost of the performer or
Read More...How much should I charge for a single tooth replacement with implant?
Anterior single tooth implants in the aesthetic zone usually are more challenging and need more efforts and expertise to complete the treatment successfully and up to the patients satisfaction. You need to understand patient needs and offer all the possible options to the patients before you even start the treatment. We are generally confused about
Read More...What is the minimal investment needed for a single chair dental clinic?
Average cost of setting up a Dental Practice – The average cost of starting a dental practice depend on the scope of services that the practice intends to provide. The facilities that the practice offers to the patients and the equipment infrastructure installed at the practice. The complete project cost is a sum of cost
Read More...Is it worthwhile to buy CBCT in the clinic?
Installing cone beam CT can be a clinically oriented decision or it can be a business oriented decision. The importance of cone beam CT as an adjunct to the diagnosis and treatment planning is unquestionable. But the investment must be viable for the business to be self sustainable. Any investment that is recovered in 3
Read More...How much salary should I pay to my chair side assistant
Few things to remember before you decide on the pay scale for your employees Do they have requisite qualification to perform the job? Do they possess the skills to perform the job? Do they have and added benefit than the others and are capable of taking additional responsibility? Do they intend to stay with you
Read More...How do I allocate roles and responsibilities to my team members?
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Read More...What is the minimal qualification for chair side assistant ?
Currently there are very few qualified personnel are available to perform the role of dental chairside assistant in India. Ideally the person should possess a qualification for Dental Operating room assistant to perform the job. But due to lack of formally trained human in some countries any person with on job training and minimal qualifications
Read More...How to train my receptionist?
A specialized receptionist, such as a front-desk receptionist at a medical practice or dental practice , performs additional tasks specific to the nature of the business. Carefully supervised receptionist training is key to a positive front-desk experience for patients. Provide the receptionist with ready scripts & train them with role plays of the frequently occurring
Read More...How to calculate the treatment charges?
We generally consider material consumed for the particular treatment or service as the only expense incurred and price our treatments accordingly. Consider expenses incurred for your education and professional training. Cost of setting your dental practice and fixed hourly expenses when you calculate treatment charges. Average rating
Read More...How to calculate associate dentist pay?
The method to determine compensation for these positions varies from one practice to another. Associate doctors can receive a flat salary or hourly rate, or the compensation can be based on a percentage of production and/or collections. Average rating
Read More...How much should I pay my consultant?
There are different ways how you can pay your consultants and avail their services. Consultants can either have an exclusive contract with you and offer their services to your patients at a fixed monthly fees or They can work on a profit sharing basis. Some consultants prefer to fix their fees for the services rendered
Read More...Should you refund a failed treatment?
Physicians and dentists strive to provide their patients with high-quality, effective care. However, some patients inevitably will not be satisfied with their results, regardless of whether appropriate care was provided. One could refund or waive some or all of the professional fees associated with the patient’s care. Providers can offer refunds or waivers without the
Read More...How much should you refund for a failed treatment?
A failed treatment could assure a refund of part of the fees unless you had the specific discussion with the patient before undertaking additional treatment that the fees and all risks of failure were incumbent upon the patient . Refund policies of the clinic should be refined as per the cases that come ahead from
Read More...Should you charge a repeat treatment?
Charging repeat treatment is always a dilemma for dentists. You need to look for the reason for the need to repeat the treatment. If you find there was deficiency at the time when you had rendered treatment at the previous instance and that has led the treatment to fail then it is good to perform
Read More...What is TCO / Treatment coordinator?
Treatment coordinators bridge the gap between dentists & the patients. They are the most important people in your dental practice who thrive for the patient satisfaction. A treatment coordinator can help you to improve the patient satisfaction index in your dental practice. TCO or the Treatment coordinator closes or assists in closing the treatment plans
Read More...How to plan the calendar for the year?
The first step that you should take in planning out my year is to get a full-year wall calendar. Secondly put in the corner stones for example – vacations, weekend trips, business travel and conferences. Third, write in the projects you are doing or plan to do in the upcoming year that include deadlines, marketing
Read More...How to ask for advance payment to the patients?
As healthcare professionals we are always apprehensive about discussing fees with the patients. Our time is precious and patients need our quality time while we treat them. If someone needs our quality time then obviously they will have to book it with some commitment from them. Asking for advance payment in a straight forward way
Read More...How to ask for the appointment booking fees to the patients?
Time is the most valuable commodity that one possesses. It is important that the care is delivered in a timely manner to the patients and it demands commitment from the dentist and the patient too. So your appointment booking policy must insist a pre booking fees while an appointment is booked. Average rating
Read More...How to explain big treatment plans to the patients?
Patients need to know the details about recommended treatment, including the advantages, reasons, and consequences of not completing treatment, before they will make a commitment to proceed.proceed.
Read More...What to include in the blogs?
Paramount blogging is to the success of your marketing. But it’s important that you learn how to start a blog and write blog posts for it so that each article supports your business.
Read More...How to do Facebook advert for my dental clinic?
If you’re just starting out with paid advertising on Facebook, it’s likely that you’ll have to experiment with several different targeting options until you reach an audience that fits just right.
Read More...What is the best way to market my dental practice?
Word of mouth & referrals is the best proven and effective way of marketing.
Read More...How to do Google advert for my dental practice?
Google advert is a specialists job. Once you’ve signed up for Google Ads and created a campaign, you can start creating ads. To effectively reach potential customers, your text ads should be informative, relevant, and engaging. Before your saved ad starts showing to customers, review its content and formatting to make sure it meets your advertising policies.
Read More...What are the new ways of marketing my dental practice?
Keep reinventing the wheel – that,s the mantra for marketing your dental practice.
Read More...How to ask for reviews from my patients?
Customer reviews are the most important aspect of your online reputation. There are many ways how you can ask for a review to your patients. Patients can review your services on social media and who are not tech savvy can write a review and hand it over to you.
Read More...How to ask for testimonials from my patients?
A happy patient can get you lot more patients and help you to spread a word about the services that you have to offer.
Read More...How does google review help my dental practice?
Google reviews give your business valuable insights into its operation.
Read More...How to incorporate patient feedback system in the clinic?
Patient feed backs are one of the most important aspect of the patient care. It let’s you know how your organisation is functioning and where do you need to focus.
Read More...How to conduct clinical audits?
Clinical audits is one of the most important things when it comes to measuring quality of healthcare services offered to your patients in your practice. These audits help you to perform root cause analysis of any problem and let’s you identify the problem which can be actioned and quality of services can be improved. You
Read More...How to perform practice audits?
Non clinical aspect if patient care is equally important as the clinical care rendered to the patients. Overall patient experience can be measured by defining the important contact points with the patients.
Read More...How to write newsletters?
Keep in touch is the all time favourite strategy for marketing. You can keep in touch with patients in several ways and sending periodic newsletters is the most effective aspect.
Read More...How internal marketing can be done?
Internal marketing is the most effective way to reach out to your potential patients. It is a low cost marketing strategy. Most important things to remember Branding of your practice Patient data capturing and analysing Patient communication system Patient education protocol Asking for testimonials Asking for referrals Average rating
Read More...How to get word of mouth referral?
Interpersonal Relations & word of mouth referrals- This forms a major part of an important type of marketing called Internal Marketing. It is found to be the most effective and least expensive type of marketing. This occurs inside the practice and focuses on current patients and their willingness to accept costlier treatment options and also
Read More...How to write policies for NABH accreditation?
Each policy must be framed with a certain objective or goal that needs to be achieved to deliver the patient care and comply with the globally accepted quality standards. Each policy should have 1. Clearly mentioned aim and objective 2. Designated human resource responsible to implement the policy effectively in the practice 3. Standard Operating
Read More...What is the basic equipment requirement for NABH accreditation?
NABH standards do not specify the requirements for equipment for the fulfilment of criteria for the accreditation. When you make a buying decision for a particular instrument or equipment you must confirm the quality of the equipment and its performance by verifying the certifications that the product may have. Endorsement of the product by the
Read More...What is the basic requirement of space for NABH Accreditation?
There are different categories in which you can apply for NABH Accreditation. There is no basic space requirement specified in the set of standards. The number of chairs in your dental practice will decide the category in which you can apply for NABH Accreditation. While planning your workflow you must keep following things in mind
Read More...How do we train our team or staff?
Your organisation needs to have a well defined induction program for a new team member. You can assign a job profile to the new team member and take them through a specified training program. This makes them ready to take up new challenge and perform as expected . Set an internal training program schedule for
Read More...What is the telephone script for front office?
Answering a telephone enquiry can be a challenging task. We can overcome this challenge effectively by training our team members with the correct flow of questions to be asked while interacting over a phone call. You can create a set of questions for your front desk manager which can help you to streamline the telephonic
Read More...How to educate patients about the post operative care?
Educating patient about the treatment rendered and the post treatment care is very important. It helps to improve the treatment outcome and reduce the discomfort. Appropriate follow-up care can help reduce your risk of complications after surgery and support your recovery process. You must hand over written instructions to the patients along with the verbal
Read More...Why all consents must be signed physically on paper?
Informed consent process is essentially approval of the patient to go ahead with the treatment that he has selected from the various treatment options provided to him. Electronic signatures can be images of handwritten signatures, voiceprints, signing by mouse-click, or tracing signatures onto electronic documents with finger, mouse, or stylus. These types of signatures present
Read More...Why it is important to have digital record of your patients?
WHAT ARE THE BENEFITS OF ELECTRONIC HEALTH RECORDS? Handling medical records electronically has many benefits over the older paper counterparts. Providers can more easily track data over time and this tracking is often automated. The ability to track this information is important in many situations, including if a doctor wants to identify how a patient
Read More...How to manage records in software?
BENEFITS OF MEDICAL RECORDS MANAGEMENT As the requirements for medical records change, it is important for medical practices, hospitals, skilled nursing facilities, and long-term care facilities to have a medical records management system in place that includes automating, capturing, storing, and disseminating records. The system improves record location and tracking, even for records people don’t
Read More...How to obtain informed consent?
How to Obtain Informed Consent Healthcare laws and best practices have been changing rapidly over the last couple of decades. Patient rights are protected by complicated laws that, when not followed, can result in stiff penalties and criminal charges. It is more important than ever to gain a full understanding of how the law defines
Read More...How to convert enquiries to the booked appointments?
Important tips – Step 1: Promptly Answer All Calls Once a potential patient has decided to explore your services, every interaction must facilitate their journey to a “yes.” This usually begins with their first phone call to your office. To make the best first impression and avoid losing a potential patient, ensure your staff makes
Read More...Which is the best method to educate patients about the treatment options?
It is difficult for patients to understand the technical language that is spoken by the doctors. Patients need easy to understand tool that helps to bridge the gap. Understanding the treatment process and the outcome of the treatment becomes easy with the help of visual aids. Using animations is one of the best ways how
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Read More...Who all should I have in my team in starting years of my practice?
When we are setting up a new business creating a team is generally a challenge. We as a dentists have a limited knowledge of human resources & their management. You must have a dedicated team members to perform specific roles in your practice. Most important roles for the smallest dental practice are – Practice Manager
Read More...How to deal with dissatisfied patient?
How to deal with dissatisfied patient? Listen carefully what is the actual problem. Have patience and listen very very carefully. After the problem has been explained acknowledge your listening skills by repeating their complaint. Take acknowledgement that you have said is the exact complaint. Apologize in most of the cases as it is you who
Read More...Coffee Table book ideas for a dental practice
Internal marketing is one of the most effective methods to educate patients about the services & offerings in your dental practice. A beautifully designed coffee table book can help you to reach your patients and educate them about your practice & the practice culture. Simple things placed in the coffee table book can help you
Read More...What is the agenda for Morning meetings / Daily huddle in a dental practice?
10 tips for successful morning huddles 1. Track month-to-date goals vs. actual numbers for doctor, hygiene, and collections. 2. Track yesterday’s goals vs. yesterday’s actual numbers for doctor, hygiene, and collections. 3. Work out today’s goal vs. projected for doctor, hygiene, and collections. 4. Determine how many major procedures are needed for the next five
Read More...Membership plans & how to go about it?
Dental Practice plan / membership plan is a new dimension of patient care in the new age dentistry. Patient need long term health & dental practices need a loyal patient. Its a win – win situation for both. Add value to your practice this new year! Most practices in India have an undervalued untapped
Read More...Can dentist refuse a patient?
Medico-legal Tip of the day Question- Do doctors have a right to refuse to treat a patient 1. In Private Clinic 2. In Govt. Dispensary / Hospital 3. In private / corporate Hospitals Answer- 1. Yes , in private clinic , doctor can refuse to see a patient unless patient is in emergency. . He
Read More...Recession time?- 10 things to focus on when you face recession in your dental business.
In this Facebook Live program Dr. Manish Chitnis explains 10 simple strategies to focus on when you are facing recession in your dental business. Average rating
Read More...How to implement pre booking fee system in the practice?
This is how we can implement pre-booking fees in the practice Scenario 1 – A new enquiry who wants to book an appointment over a telephone call 1. Initial phone call is done as per the protocol 2. The caller is interested in booking the appointment 3. The reception explains the appointment booking policy and
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