Refund Policy

Refund Policy

Refund & cancellation policy  for registration fees & online courses –

All courses fees and its refund policy are subject to change at discretion of DBM and decision of management would be final.
Refunds if any, are subjected to the approval of the management & accounts department for candidates booked for the course would be processed in following ways:
50% of course fee if refund demanded 30 days prior to course date from the booking date.
25% of course fee if refund demanded 15 days prior to course date.
NO REFUND if refund demanded any day less than 15 days.
Registration fees for DBM INTENSE year long course would be NON-REFUNDABLE.
All refunds would be processed after deducting GST and admin charges 10% of the course fees.
Candidates who have enrolled for the year long course, if they want to stop or discontinue, they would need to pay 50 % of course fee as the management has already spent for them for the full year.
Substitutions may be made, but need to be informed in writing well in advance. Organiser’s decision is final for confirming the substitution.
In the event of any unforeseen circumstances (like natural calamities) which force cancellation of the session, administration will try to compensate for the registration fees paid by the candidates with a gift voucher of the same value which can be redeemed by the candidate for any other event or online course or purchase of a product. Under no circumstances the refund will be initiated in cash in case of Force Majeure event.
In case of any more clarification, kindly contact Dr. Pratik on 7588689900 (Monday to Saturday, 6pm to 8pm) or mail him to pratik.rajavadha@dentalbusinessmasters.com
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned.

Additional non-returnable items:

* Gift cards
* Downloadable software products
* Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at enquiries@dentalbusinessmasters.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at enquiries@dentalbusinessmasters.com and send your item to: Off No 20, Sujay Garden Commercial Centre, Mukund Nagar, Pune, MH, 411037, India.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

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Dr. Sameer Thukral

Coach





Dr. Sameer Thukral has completed his MDS in 2010. He holds a Masters Degree Certificate in Dental Lasers from the University of Vienna. He is also a Fellow of the ICOI. He is currently into private practice in Pune, a practice which is now 29 years old. They work as a team comprising of specialists in every field allowing them to cover all aspects of dentistry. Dr. Sameer Thukral’s focus in the practice comprises of Dental Implants and Cosmetic Dentistry including Smile Makeovers.
He has trained extensively in these fields all over the world.

Dr. Aditi Mahale

Coach





Scan and save contact info

-------- (+91) 9637 549 574

--------- (+91) 9890 300 304

-------------- (020) 4482 981

------ 9 am to 5 pm (IST)

Dr. Sanghamitra

Coach





Scan and save contact info

-------- (+91) 9637 549 574

--------- (+91) 9890 300 304

-------------- (020) 4482 981

------ 9 am to 5 pm (IST)

Dr. Sanghamitra

Coach





    Dr. Sanghamitra

    Coach





    A Dental Graduate from the University of Pune and fellowship holder from the International Society for Quality in Healthcare (ISQua), Dr. Sanghamitra has been running a successful private dental practice since 1997. Excellent patient care, quality standards in dental practice, and a heartfelt mission to change the face of the Healthcare industry where every patient receives the highest Quality of Care is what motivated her to establish DBM.
    Her Clinic is the first Dental Practice in Maharashtra (India) to comply with the International standards of healthcare quality & safety and Secure the Accreditation Certificate from NABH (National Accreditation Board for Hospitals & Healthcare Providers). Her pursuit is to share her knowledge of the systems and protocols in a dental setup for optimal patient care and educate more Dentists to achieve the facet to deliver healthcare in the way it is delivered in the best practices throughout the world. She has currently helped X Dentists to achieve accreditation with her consultation and guided mentorship. Silence, Curiosity for learning new things, and absolute perfection in everything she does are the qualities that describe her the best. She spends most of her time learning about software and websites and upgrading the healthcare system when she is not working.

    Dr. Purvi Patel

    Coach





    Dr. Purvi Patel a General Dental Practitoner has been practising Dentistry since 12 years. After an year of opening her clinic (Shanti Dental Clinic in 2013) she realised that there is more to running a successful dental practice than just good clinical skills. Dental Business Masters changed her vision and she rebranded her practice in 2018 as NURTURE Family Dental Clinic . After winning the third place at the DBM Speakers Academy, she has been given the opportunity to help dentist achieve their goals to build better teams , that follow proper systems to give the ultimate patient experience.
    She is one of the founder and former members of GWAMI - Great Woman Association Mumbai India, a yoga enthusiast, a passionate cook and enjoys the company of a good book in her spare time.

    Dr. Purvi Patel

    Coach





      Dr. Purvi Patel

      Coach





      Scan and save contact info

      -------- (+91) 9637 549 574

      --------- (+91) 9890 300 304

      -------------- (020) 4482 981

      ------ 9 am to 5 pm (IST)

      Dr. Mandar Joglekar

      Coach





      Scan and save contact info

      -------- (+91) 9637 549 574

      --------- (+91) 9890 300 304

      -------------- (020) 4482 981

      ------ 9 am to 5 pm (IST)

      Dr. Mandar Joglekar

      Coach





        Dr. Mandar Joglekar

        Coach




        Dr.Mandar Joglekar has his private practice in Chinchwad since the last 19 years . He has an implant and grafting certificate from Bern University ,Switzerland. He conducts endodontics and microscope dentistry courses and is also India national leader for dentinal tubules study club. He believes as dentistry in India is growing with technology and digital revolution, dentists are facing a few challenges as well! Helping dentists in learning ethical selling, communication skills, showcasing, digital marketing and understanding & growing their businesses is what is his forte.

        Dr. Aditi Mahale

        Coach





          Dr. Sameer Thukral

          Coach





            Dr. Sameer Thukral

            Coach





            Scan and save contact info

            -------- (+91) 9637 549 574

            --------- (+91) 9890 300 304

            -------------- (020) 4482 981

            ------ 9 am to 5 pm (IST)

            Dr. Vishal Gupta

            Coach





              Dr. Vishal Gupta

              Coach





              Dr. Vishal Gupta obtained his dental degree in India and has enjoyed a successful career in dentistry for the past 23 years. After gaining experience in India and UK whilst working in small as well as large corporate dental clinics, he decided to run his own practice in the UK, where he is the owner of Dental Concepts, a thriving dental practice in Whitchurch. His practice is on a growth path with the more clinics opening soon in UK, the next one opened in Andover last February 2016. The new practice in Andover is an Advanced state of the art centre with all the latest technology available. Besides growing his dental practice, Vishal is passionate about sharing knowledge and resources with other dentists in the brand new spacious education centre at Andover and has also run many training programmes in Oxford and Hampshire in the areas of clinical governance, dental business best practices and designing the best possible patient journey within the economic framework of a dental practice.
              He is a keen Table Tennis player playing for the local club and has recently completed a once-in-a-lifetime Survival Expedition in the deserts of Oman.

              Dr. Vishal Gupta

              Coach





              Scan and save contact info

              -------- (+91) 9637 549 574

              --------- (+91) 9890 300 304

              -------------- (020) 4482 981

              ------ 9 am to 5 pm (IST)

              Dr. Sarthak Kadel

              Coach





              Scan and save contact info

              -------- (+91) 9637 549 574

              --------- (+91) 9890 300 304

              -------------- (020) 4482 981

              ------ 9 am to 5 pm (IST)

              Dr. Sarthak Kadel

              Coach





              Dr. Sarthak Kadel obtained his dental degree in India and has enjoyed a successful career in dentistry for the past 23 years. After gaining experience in India and UK whilst working in small as well as large corporate dental clinics, he decided to run his own practice in the UK, where he is the owner of Dental Concepts, a thriving dental practice in Whitchurch. His practice is on a growth path with the more clinics opening soon in UK, the next one opened in Andover last February 2016. The new practice in Andover is an Advanced state of the art centre with all the latest technology available. Besides growing his dental practice, Sarthak is passionate about sharing knowledge and resources with other dentists in the brand new spacious education centre at Andover and has also run many training programmes in Oxford and Hampshire in the areas of clinical governance, dental business best practices and designing the best possible patient journey within the economic framework of a dental practice.
              He is a keen Table Tennis player playing for the local club and has recently completed a once-in-a-lifetime Survival Expedition in the deserts of Oman.

              Dr. Sarthak Kadel

              Coach





                Dr. Manish Chitnis

                Co-Founder & Director





                  Dr. Mandar Joglekar

                  Coach





                  Scan and save contact info

                  -------- (+91) 9637 549 574

                  --------- (+91) 9890 300 304

                  -------------- (020) 4482 981

                  ------ 9 am to 5 pm (IST)

                  Dr. Chris Barrow

                  Mentor





                  Dr. Chris Barrow obtained his dental degree in India and has enjoyed a successful career in dentistry for the past 23 years. After gaining experience in India and UK whilst working in small as well as large corporate dental clinics, he decided to run his own practice in the UK, where he is the owner of Dental Concepts, a thriving dental practice in Whitchurch. His practice is on a growth path with the more clinics opening soon in UK, the next one opened in Andover last February 2016. The new practice in Andover is an Advanced state of the art centre with all the latest technology available. Besides growing his dental practice, Chris is passionate about sharing knowledge and resources with other dentists in the brand new spacious education centre at Andover and has also run many training programmes in Oxford and Hampshire in the areas of clinical governance, dental business best practices and designing the best possible patient journey within the economic framework of a dental practice.
                  He is a keen Table Tennis player playing for the local club and has recently completed a once-in-a-lifetime Survival Expedition in the deserts of Oman.

                  Dr. Manish Chitnis

                  Founder & Director





                  Scan and save contact info

                  -------- (+91) 9637 549 574

                  --------- (+91) 9890 300 304

                  -------------- (020) 4482 981

                  ------ 9 am to 5 pm (IST)

                  Dr. Shilpa Chitnis

                  Co-Founder & Director





                  Scan and save contact info

                  -------- (+91) 9637 549 574

                  --------- (+91) 9890 300 304

                  -------------- (020) 4482 981

                  ------ 9 am to 5 pm (IST)

                  Dr. Sameer Bhandari

                  Co-Founder & Director





                  A Dental Graduate from the University of Pune and fellowship holder from the International Society for Quality in Healthcare (ISQua), Dr.Sameer has been running a successful private dental practice since 1997. Excellent patient care, quality standards in dental practice, and a heartfelt mission to change the face of the Healthcare industry where every patient receives the highest Quality of Care is what motivated him to establish DBM.
                  His Clinic is the first Dental Practice in Maharashtra (India) to comply with the International standards of healthcare quality & safety and Secure the Accreditation Certificate from NABH (National Accreditation Board for Hospitals & Healthcare Providers). His pursuit is to share his knowledge of the systems and protocols in a dental setup for optimal patient care and educate more Dentists to achieve the facet to deliver healthcare in the way it is delivered in the best practices throughout the world. He has currently helped numerous Dentists to achieve accreditation with his consultation and guided mentorship. Silence, Curiosity for learning new things, and absolute perfection in everything he does are the qualities that describe him the best. He spends most of his time learning about software and websites and upgrading the healthcare system when he is not working.

                  Dr. Manish Chitnis

                  Founder & Director





                  Dr Manish Chitnis obtained his dental degree in India and has enjoyed a successful career in dentistry for the past 23 years. After gaining experience in India and UK whilst working in small as well as large corporate dental clinics, he decided to run his own practice in the UK, where he is the owner of Dental Concepts, a thriving dental practice in Whitchurch. His practice is on a growth path with the more clinics opening soon in UK, the next one opened in Andover last February 2016. The new practice in Andover is an Advanced state of the art centre with all the latest technology available. Besides growing his dental practice, Manish is passionate about sharing knowledge and resources with other dentists in the brand new spacious education centre at Andover and has also run many training programmes in Oxford and Hampshire in the areas of clinical governance, dental business best practices and designing the best possible patient journey within the economic framework of a dental practice.
                  He is a keen Table Tennis player playing for the local club and has recently completed a once in a lifetime Survival Expedition in the deserts of Oman. He is a proud father of a teenager son and has a lovely wife, Shilpa who is the Co-owner of Dental Concepts.

                  Dr. Sameer Bhandari

                  Co-Founder & Director





                    Dr. Shilpa Chitnis

                    Co-Founder & Director





                      Dr. Sarthak Kadel

                      Coach





                      I have been a General Dentist for over 17 years. Practised in Mumbai for 4 years and then moved to the UK in 2005. Finished International qualifying exam - 2006 Passed MJDF in 2007 Worked as a GDP in a corporate practice (former ADP now My dentist) from September 2006 till 2010. Along with my husband we bought a family run mixed dental practice from September 2010 (Dental Concepts Whitchurch) We started a squat private practice in Andover in 2016. Have been updating my clinical skills by doing cosmetic hands on courses and the Invisalign course.
                      I have done
                      *Certification and Accreditation in DISC profiling
                      *Certification in Emotional Intelligence with Genos International
                      *Certified Practitioner NLP and Timeline therapy
                      *Certified Life coach
                      *Currently doing a certification in CBT.
                      I am very keen to make a difference for my colleagues who feel pressured or stressed or want direction in their career. I have worked with my team using and understanding personality profiles and emotional intelligence. This has helped strengthen the team. With these results, I have also worked with over 50 dentists in India. I have recently started working with few dentists here in the UK. I have conducted goal setting workshops for few of my dentist colleagues.

                      Dr. Rajiv Verma

                      Mentor





                      Scan and save contact info

                      -------- (+91) 9637 549 574

                      --------- (+91) 9890 300 304

                      -------------- (020) 4482 981

                      ------ 9 am to 5 pm (IST)

                      Dr. Rajiv Verma

                      Mentor





                        Dr. Rajiv Verma

                        Mentor





                        A student of Government Dental College & Hospital. Mumbai, Dr. Rajiv Verma is in the field of dentistry for 34 long years, his command on the subject of Clinical Prosthodontics has been witnessed till date by more than 30000+ dentists & 2300+ hands-on course participants in his 450+ lectures, presentations, live on patient demos, live on video shows of Porcelain Veneers, Crown'n'Bridge & DSD - Digital Smile Design .
                        A clinician for 30 years, a dental ceramist of repute for 21 years, a IDA Speaker for 19 years, a course conductor for 13 years, an international Speaker for last 6 years, an author of 2 books, it is not over yet his latest title is of a DSD - Digital Smile Design Master & DSD Lecturer of Asia/India. A key Thought Leader for Colgate, a National Consultant to a social project by Global Protect Dental Private Limited & what not. His new & forthcoming ventures - a column titled RVG - Rajiv Verma Gyan in Famdent Magazine & a Concept Bur Box in making. Life has been a crazy journey till now.

                        Dr. Sameer Bhandari

                        Co-Founder & Director





                        Scan and save contact info

                        -------- (+91) 9637 549 574

                        --------- (+91) 9890 300 304

                        -------------- (020) 4482 981

                        ------ 9 am to 5 pm (IST)

                        Dr. Chris Barrow

                        Mentor





                          Dr. Chris Barrow

                          Mentor





                          Scan and save contact info

                          -------- (+91) 9637 549 574

                          --------- (+91) 9890 300 304

                          -------------- (020) 4482 981

                          ------ 9 am to 5 pm (IST)

                          Dr. Ajit Shetty

                          Mentor





                          Scan and save contact info

                          -------- (+91) 9637 549 574

                          --------- (+91) 9890 300 304

                          -------------- (020) 4482 981

                          ------ 9 am to 5 pm (IST)

                          Dr. Ajit Shetty

                          Mentor





                            Dr. Ajit Shetty

                            Mentor





                            Dr. Ajit Shetty graduated and Post graduated from Government Dental College and Hospital, Mumbai Fellow and Diplomate, International College of Oral Implantologists, (USA) Fellow and Diplomate, Indian Society Of Oral Implantologists. His areas of excellence include- Aesthetic Dentistry, Implants and Full Mouth Rehabilitation and Lasers. He conducts Extensive training in Oral Implantology all over the world in Singapore, Germany, Denmark, USA etc.
                            He Lectures extensively and conducts several Hands on Courses and Live Clinical Demonstrations all over India and abroad for dental colleagues on Aesthetic Dentistry ,Implants, Occlusion and Lasers and Practice Management. Past President of Indian Dental Association, Mumbai. He has Held various posts in the association at city, state and national level.he was also the Founder member and Past President of the Indian Academy of Aesthetic and Cosmetic Dentistry.

                            Dr. Diksha Batra

                            Coach





                            Scan and save contact info

                            -------- (+91) 9637 549 574

                            --------- (+91) 9890 300 304

                            -------------- (020) 4482 981

                            ------ 9 am to 5 pm (IST)

                            Dr. Diksha Batra

                            Coach





                              Dr. Diksha Batra

                              Coach





                              A Dental Graduate from the University of Pune and fellowship holder from the International Society for Quality in Healthcare (ISQua), Dr. Diksha has been running a successful private dental practice since 1997. Excellent patient care, quality standards in dental practice, and a heartfelt mission to change the face of the Healthcare industry where every patient receives the highest Quality of Care is what motivated her to establish DBM.
                              Her Clinic is the first Dental Practice in Maharashtra (India) to comply with the International standards of healthcare quality & safety and Secure the Accreditation Certificate from NABH (National Accreditation Board for Hospitals & Healthcare Providers). Her pursuit is to share her knowledge of the systems and protocols in a dental setup for optimal patient care and educate more Dentists to achieve the facet to deliver healthcare in the way it is delivered in the best practices throughout the world. She has currently helped X Dentists to achieve accreditation with her consultation and guided mentorship. Silence, Curiosity for learning new things, and absolute perfection in everything she does are the qualities that describe her the best. She spends most of her time learning about software and websites and upgrading the healthcare system when she is not working.

                              Dr. Aditi Mahale

                              Coach





                              Dr.Aditi Mahale is Practising Dentistry since 2009 at Dombivli. She owns DentA-Zone Dental & Implant Clinic, a 2 chair set up. Joined Dental Business Masters in 2016 and there's no looking back since then. She won the DBM Best Marketing Genius Award 2016-17. DBM played a vital role not only in improving Finances but also Various other aspects of Dental Practice Management. Being appointed as DBM Coach was a proud moment. Her motto is to keep working consistently to get the results. Dr. Aditi is also associated with various organisations and is committee member of IDA DOMBIVLI. Member of BNI & Rotary International. She is mother of Son, Abhedya. Dr.Yogesh , MDS Prosthodontist, her husband is co-owner of Dentazone.

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