The most valuable asset of a dental practice and health care system is the skilled human resource.
Human resources are an asset for effective and efficient functioning of a dental practice.
Without an equally effective human resource management system, all other inputs like technology, infrastructure and finances come to zero.
Human resource management is concerned with the”people”dimension in management.
The goal of human resource management is to acquire, provide, retain and maintain competent people in right numbers to meet the needs of the patients and community served by the DHSP.
This is based on the practice’s mission,objectives, goals and scope of services.
Effective Human Resource Management involves the following processes and activities:-
(a)Acquisition of Human Resources which involves human resource planning, recruiting and socialization of new employees.
(b) Training and development relates to the performance in the present and future anticipated jobs.
The employees are provided with opportunities to advance personally as well as professionally.
(c) Motivation relates to job design, performance appraisal and discipline
(d) Maintenance relates to safety and health of the employees
The term”employee”refers to all salaried personnel working in the healthcare organisation.
The term “staff” refers to all personnel working in the healthcare organisation including employees,fee for service “medical professionals, part time workers, contractual personnel and volunteers.
Evidence for effective implementation of the policies is –
1. Designated HR Manager
2. Roles and responsibilities defined for each team member
3. Contractual arrangements with all employees
4. Induction program for the newly recruited employee
5. Appraisal policy for the employees
6. Disciplinary policy for the employees
Our mission is to spread knowledge about healthcare quality and safety standards amongst the dental practitioners and encourage them to upgrade their services so that it compliant to the standards.
This will not only upgrade the quality of services that is offered at the healthcare organisation but also increase patient’s confidence in the organisation and help you retain more loyal patients in the practice.
One more key advantage of being compliant is – it helps you to document everything that you perform in the practice & thus avoid mistakes and further complications.
So at Dental business Masters we encourage you to start Accreditation Journey – Because Healthcare Can’t Be Compromised!
This article is authored by Dr Sameer Bhandari, Clinical Director and Co-founder, Dental Business Masters. He is the author of the best selling book – Because Healthcare Cannot Be Comprised ; a go to guide for all dental practitioners who want to provide quality healthcare to their patients and have the clinic accredited by the National Accreditation Board for Hospitals & Healthcare Providers (NABH)