How much discount should we offer to our patients?

You must understand the cost of your services before you offer discounts to your patients. The cost of your services is not alone based on the material cost. You need to add operating cost and cost of the clinician before you consider offering discount for a patient. Average rating

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How to train my receptionist?

A specialized receptionist, such as a front-desk receptionist at a medical practice or dental practice , performs additional tasks specific to the nature of the business. Carefully supervised receptionist training is key to a positive front-desk experience for patients. Provide the receptionist with ready scripts & train them with role plays of the frequently occurring

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How to calculate the treatment charges?

We generally consider material consumed for the particular treatment or service as the only expense incurred and price our treatments accordingly. Consider expenses incurred for your education and professional training. Cost of setting your dental practice and fixed hourly expenses when you calculate treatment charges. Average rating

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How to calculate associate dentist pay?

The method to determine compensation for these positions varies from one practice to another. Associate doctors can receive a flat salary or hourly rate, or the  compensation can be based on a percentage of production and/or collections. Average rating

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Should you refund a failed treatment?

Physicians and dentists strive to provide their patients with high-quality, effective care. However, some patients inevitably will not be satisfied with their results, regardless of whether appropriate care was provided. One could refund or waive some or all of the professional fees associated with the patient’s care. Providers can offer refunds or waivers without the

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How to ask for advance payment to the patients?

As healthcare professionals we are always apprehensive about discussing fees with the patients. Our time is precious and patients need our quality time while we treat them. If someone needs our quality time then obviously they will have to book it with some commitment from them. Asking for advance payment in a straight forward way

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How to ask for the appointment booking fees to the patients?

Time is the most valuable commodity that one possesses. It is important that the care is delivered in a timely manner to the patients and it demands commitment from the dentist and the patient too. So your appointment booking policy must insist a pre booking fees while an appointment is booked. Average rating

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How to do Google advert for my dental practice?

Google advert is a specialists job. Once you’ve signed up for Google Ads and created a campaign, you can start creating ads. To effectively reach potential customers, your text ads should be informative, relevant, and engaging. Before your saved ad starts showing to customers, review its content and formatting to make sure it meets your advertising policies.

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How to ask for reviews from my patients?

Customer reviews are the most important aspect of your online reputation. There are many ways how you can ask for a review to your patients. Patients can review your services on social media and who are not tech savvy can write a review and hand it over to you.

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How to write newsletters?

Keep in touch is the all time favourite strategy for marketing. You can keep in touch with patients in several ways and sending periodic newsletters is the most effective aspect.

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What is the basic requirement of space for NABH Accreditation?

There are different categories in which you can apply for NABH Accreditation. There is no basic space requirement specified in the set of standards. The number of chairs in your dental practice will decide the category in which  you can apply for NABH Accreditation. While planning your workflow you must keep following things in mind

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How do we train our team or staff?

Your organisation needs to have a well defined induction program for a new team member. You can assign a job profile to the new team member and take them through a specified training program. This makes them ready to take up new challenge and perform as expected . Set an internal training program schedule for

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What is the telephone script for front office?

Answering a telephone enquiry can be a challenging task. We can overcome this challenge effectively by training our team members with the correct flow of questions to be asked while interacting over a phone call. You can create a set of questions for your front desk manager which can help you to streamline the telephonic

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How to educate patients about the post operative care?

Educating patient about the treatment rendered and the post treatment care is very important. It helps to improve the treatment outcome and reduce the discomfort. Appropriate follow-up care can help reduce your risk of complications after surgery and support your recovery process. You must hand over written instructions to the patients along with the verbal

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Why all consents must be signed physically on paper?

Informed consent process is essentially approval of the patient to go ahead with the treatment that he has selected from the various treatment options provided to him. Electronic signatures can be images of handwritten signatures, voiceprints, signing by mouse-click, or tracing signatures onto electronic documents with finger, mouse, or stylus. These types of signatures present

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Why it is important to have digital record of your patients?

WHAT ARE THE BENEFITS OF ELECTRONIC HEALTH RECORDS? Handling medical records electronically has many benefits over the older paper counterparts. Providers can more easily track data over time and this tracking is often automated. The ability to track this information is important in many situations, including if a doctor wants to identify how a patient

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How to manage records in software?

BENEFITS OF MEDICAL RECORDS MANAGEMENT As the requirements for medical records change, it is important for medical practices, hospitals, skilled nursing facilities, and long-term care facilities to have a medical records management system in place that includes automating, capturing, storing, and disseminating records. The system improves record location and tracking, even for records people don’t

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How to obtain informed consent?

How to Obtain Informed Consent Healthcare laws and best practices have been changing rapidly over the last couple of decades. Patient rights are protected by complicated laws that, when not followed, can result in stiff penalties and criminal charges. It is more important than ever to gain a full understanding of how the law defines

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How to convert enquiries to the booked appointments?

Important tips – Step 1: Promptly Answer All Calls Once a potential patient has decided to explore your services, every interaction must facilitate their journey to a “yes.” This usually begins with their first phone call to your office. To make the best first impression and avoid losing a potential patient, ensure your staff makes

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How to deal with dissatisfied patient?

How to deal with dissatisfied patient? Listen carefully what is the actual problem. Have patience and listen very very carefully. After the problem has been explained acknowledge your listening skills by repeating their complaint. Take acknowledgement that you have said is the exact complaint. Apologize in most of the cases as it is you who

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Coffee Table book ideas for a dental practice

Internal marketing is one of the most effective methods to educate patients about the services  & offerings in your dental practice. A beautifully designed coffee table book can help you to reach your patients and educate them about your practice & the practice culture. Simple things placed in the coffee table book can help you

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What is the agenda for Morning meetings / Daily huddle in a dental practice?

10 tips for successful morning huddles 1. Track month-to-date goals vs. actual numbers for doctor, hygiene, and collections. 2. Track yesterday’s goals vs. yesterday’s actual numbers for doctor, hygiene, and collections. 3. Work out today’s goal vs. projected for doctor, hygiene, and collections. 4. Determine how many major procedures are needed for the next five

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Dr. Sameer Thukral

Coach





Dr. Sameer Thukral has completed his MDS in 2010. He holds a Masters Degree Certificate in Dental Lasers from the University of Vienna. He is also a Fellow of the ICOI. He is currently into private practice in Pune, a practice which is now 29 years old. They work as a team comprising of specialists in every field allowing them to cover all aspects of dentistry. Dr. Sameer Thukral’s focus in the practice comprises of Dental Implants and Cosmetic Dentistry including Smile Makeovers.
He has trained extensively in these fields all over the world.

Dr. Aditi Mahale

Coach





Scan and save contact info

-------- (+91) 9637 549 574

--------- (+91) 9890 300 304

-------------- (020) 4482 981

------ 9 am to 5 pm (IST)

Dr. Sanghamitra

Coach





Scan and save contact info

-------- (+91) 9637 549 574

--------- (+91) 9890 300 304

-------------- (020) 4482 981

------ 9 am to 5 pm (IST)

Dr. Sanghamitra

Coach





    Dr. Sanghamitra

    Coach





    A Dental Graduate from the University of Pune and fellowship holder from the International Society for Quality in Healthcare (ISQua), Dr. Sanghamitra has been running a successful private dental practice since 1997. Excellent patient care, quality standards in dental practice, and a heartfelt mission to change the face of the Healthcare industry where every patient receives the highest Quality of Care is what motivated her to establish DBM.
    Her Clinic is the first Dental Practice in Maharashtra (India) to comply with the International standards of healthcare quality & safety and Secure the Accreditation Certificate from NABH (National Accreditation Board for Hospitals & Healthcare Providers). Her pursuit is to share her knowledge of the systems and protocols in a dental setup for optimal patient care and educate more Dentists to achieve the facet to deliver healthcare in the way it is delivered in the best practices throughout the world. She has currently helped X Dentists to achieve accreditation with her consultation and guided mentorship. Silence, Curiosity for learning new things, and absolute perfection in everything she does are the qualities that describe her the best. She spends most of her time learning about software and websites and upgrading the healthcare system when she is not working.

    Dr. Purvi Patel

    Coach





    Dr. Purvi Patel a General Dental Practitoner has been practising Dentistry since 12 years. After an year of opening her clinic (Shanti Dental Clinic in 2013) she realised that there is more to running a successful dental practice than just good clinical skills. Dental Business Masters changed her vision and she rebranded her practice in 2018 as NURTURE Family Dental Clinic . After winning the third place at the DBM Speakers Academy, she has been given the opportunity to help dentist achieve their goals to build better teams , that follow proper systems to give the ultimate patient experience.
    She is one of the founder and former members of GWAMI - Great Woman Association Mumbai India, a yoga enthusiast, a passionate cook and enjoys the company of a good book in her spare time.

    Dr. Purvi Patel

    Coach





      Dr. Purvi Patel

      Coach





      Scan and save contact info

      -------- (+91) 9637 549 574

      --------- (+91) 9890 300 304

      -------------- (020) 4482 981

      ------ 9 am to 5 pm (IST)

      Dr. Mandar Joglekar

      Coach





      Scan and save contact info

      -------- (+91) 9637 549 574

      --------- (+91) 9890 300 304

      -------------- (020) 4482 981

      ------ 9 am to 5 pm (IST)

      Dr. Mandar Joglekar

      Coach





        Dr. Mandar Joglekar

        Coach




        Dr.Mandar Joglekar has his private practice in Chinchwad since the last 19 years . He has an implant and grafting certificate from Bern University ,Switzerland. He conducts endodontics and microscope dentistry courses and is also India national leader for dentinal tubules study club. He believes as dentistry in India is growing with technology and digital revolution, dentists are facing a few challenges as well! Helping dentists in learning ethical selling, communication skills, showcasing, digital marketing and understanding & growing their businesses is what is his forte.

        Dr. Aditi Mahale

        Coach





          Dr. Sameer Thukral

          Coach





            Dr. Sameer Thukral

            Coach





            Scan and save contact info

            -------- (+91) 9637 549 574

            --------- (+91) 9890 300 304

            -------------- (020) 4482 981

            ------ 9 am to 5 pm (IST)

            Dr. Vishal Gupta

            Coach





              Dr. Vishal Gupta

              Coach





              Dr. Vishal Gupta obtained his dental degree in India and has enjoyed a successful career in dentistry for the past 23 years. After gaining experience in India and UK whilst working in small as well as large corporate dental clinics, he decided to run his own practice in the UK, where he is the owner of Dental Concepts, a thriving dental practice in Whitchurch. His practice is on a growth path with the more clinics opening soon in UK, the next one opened in Andover last February 2016. The new practice in Andover is an Advanced state of the art centre with all the latest technology available. Besides growing his dental practice, Vishal is passionate about sharing knowledge and resources with other dentists in the brand new spacious education centre at Andover and has also run many training programmes in Oxford and Hampshire in the areas of clinical governance, dental business best practices and designing the best possible patient journey within the economic framework of a dental practice.
              He is a keen Table Tennis player playing for the local club and has recently completed a once-in-a-lifetime Survival Expedition in the deserts of Oman.

              Dr. Vishal Gupta

              Coach





              Scan and save contact info

              -------- (+91) 9637 549 574

              --------- (+91) 9890 300 304

              -------------- (020) 4482 981

              ------ 9 am to 5 pm (IST)

              Dr. Sarthak Kadel

              Coach





              Scan and save contact info

              -------- (+91) 9637 549 574

              --------- (+91) 9890 300 304

              -------------- (020) 4482 981

              ------ 9 am to 5 pm (IST)

              Dr. Sarthak Kadel

              Coach





              Dr. Sarthak Kadel obtained his dental degree in India and has enjoyed a successful career in dentistry for the past 23 years. After gaining experience in India and UK whilst working in small as well as large corporate dental clinics, he decided to run his own practice in the UK, where he is the owner of Dental Concepts, a thriving dental practice in Whitchurch. His practice is on a growth path with the more clinics opening soon in UK, the next one opened in Andover last February 2016. The new practice in Andover is an Advanced state of the art centre with all the latest technology available. Besides growing his dental practice, Sarthak is passionate about sharing knowledge and resources with other dentists in the brand new spacious education centre at Andover and has also run many training programmes in Oxford and Hampshire in the areas of clinical governance, dental business best practices and designing the best possible patient journey within the economic framework of a dental practice.
              He is a keen Table Tennis player playing for the local club and has recently completed a once-in-a-lifetime Survival Expedition in the deserts of Oman.

              Dr. Sarthak Kadel

              Coach





                Dr. Manish Chitnis

                Co-Founder & Director





                  Dr. Mandar Joglekar

                  Coach





                  Scan and save contact info

                  -------- (+91) 9637 549 574

                  --------- (+91) 9890 300 304

                  -------------- (020) 4482 981

                  ------ 9 am to 5 pm (IST)

                  Dr. Chris Barrow

                  Mentor





                  Dr. Chris Barrow obtained his dental degree in India and has enjoyed a successful career in dentistry for the past 23 years. After gaining experience in India and UK whilst working in small as well as large corporate dental clinics, he decided to run his own practice in the UK, where he is the owner of Dental Concepts, a thriving dental practice in Whitchurch. His practice is on a growth path with the more clinics opening soon in UK, the next one opened in Andover last February 2016. The new practice in Andover is an Advanced state of the art centre with all the latest technology available. Besides growing his dental practice, Chris is passionate about sharing knowledge and resources with other dentists in the brand new spacious education centre at Andover and has also run many training programmes in Oxford and Hampshire in the areas of clinical governance, dental business best practices and designing the best possible patient journey within the economic framework of a dental practice.
                  He is a keen Table Tennis player playing for the local club and has recently completed a once-in-a-lifetime Survival Expedition in the deserts of Oman.

                  Dr. Manish Chitnis

                  Founder & Director





                  Scan and save contact info

                  -------- (+91) 9637 549 574

                  --------- (+91) 9890 300 304

                  -------------- (020) 4482 981

                  ------ 9 am to 5 pm (IST)

                  Dr. Shilpa Chitnis

                  Co-Founder & Director





                  Scan and save contact info

                  -------- (+91) 9637 549 574

                  --------- (+91) 9890 300 304

                  -------------- (020) 4482 981

                  ------ 9 am to 5 pm (IST)

                  Dr. Sameer Bhandari

                  Co-Founder & Director





                  A Dental Graduate from the University of Pune and fellowship holder from the International Society for Quality in Healthcare (ISQua), Dr.Sameer has been running a successful private dental practice since 1997. Excellent patient care, quality standards in dental practice, and a heartfelt mission to change the face of the Healthcare industry where every patient receives the highest Quality of Care is what motivated him to establish DBM.
                  His Clinic is the first Dental Practice in Maharashtra (India) to comply with the International standards of healthcare quality & safety and Secure the Accreditation Certificate from NABH (National Accreditation Board for Hospitals & Healthcare Providers). His pursuit is to share his knowledge of the systems and protocols in a dental setup for optimal patient care and educate more Dentists to achieve the facet to deliver healthcare in the way it is delivered in the best practices throughout the world. He has currently helped numerous Dentists to achieve accreditation with his consultation and guided mentorship. Silence, Curiosity for learning new things, and absolute perfection in everything he does are the qualities that describe him the best. He spends most of his time learning about software and websites and upgrading the healthcare system when he is not working.

                  Dr. Manish Chitnis

                  Founder & Director





                  Dr Manish Chitnis obtained his dental degree in India and has enjoyed a successful career in dentistry for the past 23 years. After gaining experience in India and UK whilst working in small as well as large corporate dental clinics, he decided to run his own practice in the UK, where he is the owner of Dental Concepts, a thriving dental practice in Whitchurch. His practice is on a growth path with the more clinics opening soon in UK, the next one opened in Andover last February 2016. The new practice in Andover is an Advanced state of the art centre with all the latest technology available. Besides growing his dental practice, Manish is passionate about sharing knowledge and resources with other dentists in the brand new spacious education centre at Andover and has also run many training programmes in Oxford and Hampshire in the areas of clinical governance, dental business best practices and designing the best possible patient journey within the economic framework of a dental practice.
                  He is a keen Table Tennis player playing for the local club and has recently completed a once in a lifetime Survival Expedition in the deserts of Oman. He is a proud father of a teenager son and has a lovely wife, Shilpa who is the Co-owner of Dental Concepts.

                  Dr. Sameer Bhandari

                  Co-Founder & Director





                    Dr. Shilpa Chitnis

                    Co-Founder & Director





                      Dr. Sarthak Kadel

                      Coach





                      I have been a General Dentist for over 17 years. Practised in Mumbai for 4 years and then moved to the UK in 2005. Finished International qualifying exam - 2006 Passed MJDF in 2007 Worked as a GDP in a corporate practice (former ADP now My dentist) from September 2006 till 2010. Along with my husband we bought a family run mixed dental practice from September 2010 (Dental Concepts Whitchurch) We started a squat private practice in Andover in 2016. Have been updating my clinical skills by doing cosmetic hands on courses and the Invisalign course.
                      I have done
                      *Certification and Accreditation in DISC profiling
                      *Certification in Emotional Intelligence with Genos International
                      *Certified Practitioner NLP and Timeline therapy
                      *Certified Life coach
                      *Currently doing a certification in CBT.
                      I am very keen to make a difference for my colleagues who feel pressured or stressed or want direction in their career. I have worked with my team using and understanding personality profiles and emotional intelligence. This has helped strengthen the team. With these results, I have also worked with over 50 dentists in India. I have recently started working with few dentists here in the UK. I have conducted goal setting workshops for few of my dentist colleagues.

                      Dr. Rajiv Verma

                      Mentor





                      Scan and save contact info

                      -------- (+91) 9637 549 574

                      --------- (+91) 9890 300 304

                      -------------- (020) 4482 981

                      ------ 9 am to 5 pm (IST)

                      Dr. Rajiv Verma

                      Mentor





                        Dr. Rajiv Verma

                        Mentor





                        A student of Government Dental College & Hospital. Mumbai, Dr. Rajiv Verma is in the field of dentistry for 34 long years, his command on the subject of Clinical Prosthodontics has been witnessed till date by more than 30000+ dentists & 2300+ hands-on course participants in his 450+ lectures, presentations, live on patient demos, live on video shows of Porcelain Veneers, Crown'n'Bridge & DSD - Digital Smile Design .
                        A clinician for 30 years, a dental ceramist of repute for 21 years, a IDA Speaker for 19 years, a course conductor for 13 years, an international Speaker for last 6 years, an author of 2 books, it is not over yet his latest title is of a DSD - Digital Smile Design Master & DSD Lecturer of Asia/India. A key Thought Leader for Colgate, a National Consultant to a social project by Global Protect Dental Private Limited & what not. His new & forthcoming ventures - a column titled RVG - Rajiv Verma Gyan in Famdent Magazine & a Concept Bur Box in making. Life has been a crazy journey till now.

                        Dr. Sameer Bhandari

                        Co-Founder & Director





                        Scan and save contact info

                        -------- (+91) 9637 549 574

                        --------- (+91) 9890 300 304

                        -------------- (020) 4482 981

                        ------ 9 am to 5 pm (IST)

                        Dr. Chris Barrow

                        Mentor





                          Dr. Chris Barrow

                          Mentor





                          Scan and save contact info

                          -------- (+91) 9637 549 574

                          --------- (+91) 9890 300 304

                          -------------- (020) 4482 981

                          ------ 9 am to 5 pm (IST)

                          Dr. Ajit Shetty

                          Mentor





                          Scan and save contact info

                          -------- (+91) 9637 549 574

                          --------- (+91) 9890 300 304

                          -------------- (020) 4482 981

                          ------ 9 am to 5 pm (IST)

                          Dr. Ajit Shetty

                          Mentor





                            Dr. Ajit Shetty

                            Mentor





                            Dr. Ajit Shetty graduated and Post graduated from Government Dental College and Hospital, Mumbai Fellow and Diplomate, International College of Oral Implantologists, (USA) Fellow and Diplomate, Indian Society Of Oral Implantologists. His areas of excellence include- Aesthetic Dentistry, Implants and Full Mouth Rehabilitation and Lasers. He conducts Extensive training in Oral Implantology all over the world in Singapore, Germany, Denmark, USA etc.
                            He Lectures extensively and conducts several Hands on Courses and Live Clinical Demonstrations all over India and abroad for dental colleagues on Aesthetic Dentistry ,Implants, Occlusion and Lasers and Practice Management. Past President of Indian Dental Association, Mumbai. He has Held various posts in the association at city, state and national level.he was also the Founder member and Past President of the Indian Academy of Aesthetic and Cosmetic Dentistry.

                            Dr. Diksha Batra

                            Coach





                            Scan and save contact info

                            -------- (+91) 9637 549 574

                            --------- (+91) 9890 300 304

                            -------------- (020) 4482 981

                            ------ 9 am to 5 pm (IST)

                            Dr. Diksha Batra

                            Coach





                              Dr. Diksha Batra

                              Coach





                              A Dental Graduate from the University of Pune and fellowship holder from the International Society for Quality in Healthcare (ISQua), Dr. Diksha has been running a successful private dental practice since 1997. Excellent patient care, quality standards in dental practice, and a heartfelt mission to change the face of the Healthcare industry where every patient receives the highest Quality of Care is what motivated her to establish DBM.
                              Her Clinic is the first Dental Practice in Maharashtra (India) to comply with the International standards of healthcare quality & safety and Secure the Accreditation Certificate from NABH (National Accreditation Board for Hospitals & Healthcare Providers). Her pursuit is to share her knowledge of the systems and protocols in a dental setup for optimal patient care and educate more Dentists to achieve the facet to deliver healthcare in the way it is delivered in the best practices throughout the world. She has currently helped X Dentists to achieve accreditation with her consultation and guided mentorship. Silence, Curiosity for learning new things, and absolute perfection in everything she does are the qualities that describe her the best. She spends most of her time learning about software and websites and upgrading the healthcare system when she is not working.

                              Dr. Aditi Mahale

                              Coach





                              Dr.Aditi Mahale is Practising Dentistry since 2009 at Dombivli. She owns DentA-Zone Dental & Implant Clinic, a 2 chair set up. Joined Dental Business Masters in 2016 and there's no looking back since then. She won the DBM Best Marketing Genius Award 2016-17. DBM played a vital role not only in improving Finances but also Various other aspects of Dental Practice Management. Being appointed as DBM Coach was a proud moment. Her motto is to keep working consistently to get the results. Dr. Aditi is also associated with various organisations and is committee member of IDA DOMBIVLI. Member of BNI & Rotary International. She is mother of Son, Abhedya. Dr.Yogesh , MDS Prosthodontist, her husband is co-owner of Dentazone.

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