Few things to remember before you decide on the pay scale for your employees Do they have requisite qualification to perform the job? Do they possess the skills to perform the job? Do they have and added benefit than the others and are capable of taking additional responsibility? Do they intend to stay with you
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How to train my receptionist?
A specialized receptionist, such as a front-desk receptionist at a medical practice or dental practice , performs additional tasks specific to the nature of the business. Carefully supervised receptionist training is key to a positive front-desk experience for patients. Provide the receptionist with ready scripts & train them with role plays of the frequently occurring
Read More...How to ask for advance payment to the patients?
As healthcare professionals we are always apprehensive about discussing fees with the patients. Our time is precious and patients need our quality time while we treat them. If someone needs our quality time then obviously they will have to book it with some commitment from them. Asking for advance payment in a straight forward way
Read More...How to ask for the appointment booking fees to the patients?
Time is the most valuable commodity that one possesses. It is important that the care is delivered in a timely manner to the patients and it demands commitment from the dentist and the patient too. So your appointment booking policy must insist a pre booking fees while an appointment is booked. Average rating
Read More...What is the telephone script for front office?
Answering a telephone enquiry can be a challenging task. We can overcome this challenge effectively by training our team members with the correct flow of questions to be asked while interacting over a phone call. You can create a set of questions for your front desk manager which can help you to streamline the telephonic
Read More...How to manage records in software?
BENEFITS OF MEDICAL RECORDS MANAGEMENT As the requirements for medical records change, it is important for medical practices, hospitals, skilled nursing facilities, and long-term care facilities to have a medical records management system in place that includes automating, capturing, storing, and disseminating records. The system improves record location and tracking, even for records people don’t
Read More...How to convert enquiries to the booked appointments?
Important tips – Step 1: Promptly Answer All Calls Once a potential patient has decided to explore your services, every interaction must facilitate their journey to a “yes.” This usually begins with their first phone call to your office. To make the best first impression and avoid losing a potential patient, ensure your staff makes
Read More...Who all should I have in my team in starting years of my practice?
When we are setting up a new business creating a team is generally a challenge. We as a dentists have a limited knowledge of human resources & their management. You must have a dedicated team members to perform specific roles in your practice. Most important roles for the smallest dental practice are – Practice Manager
Read More...How to deal with dissatisfied patient?
How to deal with dissatisfied patient? Listen carefully what is the actual problem. Have patience and listen very very carefully. After the problem has been explained acknowledge your listening skills by repeating their complaint. Take acknowledgement that you have said is the exact complaint. Apologize in most of the cases as it is you who
Read More...What is the agenda for Morning meetings / Daily huddle in a dental practice?
10 tips for successful morning huddles 1. Track month-to-date goals vs. actual numbers for doctor, hygiene, and collections. 2. Track yesterday’s goals vs. yesterday’s actual numbers for doctor, hygiene, and collections. 3. Work out today’s goal vs. projected for doctor, hygiene, and collections. 4. Determine how many major procedures are needed for the next five
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