Business Advice Archives - Dental Business Masters (DBM)

How To Induct A New Dental Assistant In Your Practice?

HOW TO INDUCT A NEW DENTAL ASSISTANT IN YOUR PRACTICE? There are several steps that can be taken before bringing in a new dental assistant that will make the transition much smoother for everyone. Consider giving new dental assistants a “Welcome Kit” on the day they are employed. This should contain all the

Business Tagline

Business Tagline –A tagline is your business’ mantra; it tells people who you are and what you stand for in a few succinct words.Every Dental Practice must have a tagline which represents speciality, culture & ethos of the practice. Taglines play a very important role in the *Brand Building Exercise* of any business and that is

BEST PRACTICES FOR STAFF RETENTION

BEST PRACTICES FOR STAFF RETENTION Unprecedented times cause irrational behavior and unexpected actions.- Dr. Diksha Batra As clinicians, we are only as strong as our teams, and running a good practice involves depending on well-trained staff members. The growing uncertainty in the economic aftermath of the pandemic has led to many teams shrinking.

How to retain team members?

How to retain team members? Retaining team members has always been a challenge to the dental professionals. Our education system has never promoted dental assisting as a long-term career opportunity to the students. Those who are currently working as dental assistants, usually keep finding newer career opportunities while they are still working in a dental

What is Ethical Selling

DBM Intense 2019 – 20 – Ethical Selling & communication skills “ Selling is simply exchanging a product or service for money, and everyone in a dental practice does this daily, even if the patient is exempt from payment. ” Traditionally selling is considered to be unethical practice in healthcare, but we as dentists do

Important tip to speak in dental practice

DBM Intense 2019 – 20 – Ethical Selling & communication skills “ Selling is simply exchanging a product or service for money, and everyone in a dental practice does this daily, even if the patient is exempt from payment. ” Traditionally selling is considered to be unethical practice in healthcare, but we as dentists do

Sales Success Secrets – Part 1 FB Live

Sales Success Secrets – Part 1 FB Live   Average rating

SALES SUCCESS SECRETS – PART 2 FB Live

https://www.facebook.com/manish.chitnis.12/videos/10155896922612916/ Average rating

Communication is the way of life

COMMUNICATION Communication is the way of life. Words act faster than actions. Stephen Covey ones said that ‘we look at the lens through which we see the world as well as at the world we see, actually that lens itself shapes how we interpret the world.’ Communication is always in two ways. It’s not only

5 Things we need to look out when planning our marketing.

Opening a business and not doing marketing is like winking at a girl in the dark. Show yourselves up so that things become visible. 5 Things we need to look out when planning our marketing. ICICI Intent- what’s the goal of doing marketing Concept- what’s the idea behind the product Information- What’s the content you

Marketing in Dentistry

SOME THOUGHTS ON MARKETING IN DENTISTRY AFTER A HUGE DISCUSSION ON DENTIST’S FORUM LAST NIGHT…. I think instead of getting into what’s right and what’s wrong about marketing if we focus on few key aspects as below then each dentist or dental practice can make their *own decision* about how much do they need to

Listen to customers when they come with a problem.

Listen to customers when they come with a problem. The reason they come is “THEY HAVE a problem ". And they believe YOU ARE the expert… So HELP THEM. A good read. Vanilla Ice Cream that puzzled General motors!!!! An Interesting Story Never underestimate your Customers’ Complaint, no matter how funny it might seem! This

Starting a new dental project?

Starting a new PROJECT? Good! You are an Action taker! Check list: – SWOT Analysis (Your Strengths, Weaknesses, Opportunities and Threats)? – PDP (Personal Development Plan) to help your new project? – PSB (Your Personal Survival budget) – Are you protected? Is income for PSB safe? – CF (Cash Flow forecast) for new project? Along

Good Feedback Is Based on Facts, Not Your Opinion

*Good Feedback Is Based on Facts, Not Your Opinion* When you’re asked to give feedback on a fellow employee, you want it to be useful. But unless you connect it to what matters to them — and separate it from your personal beliefs and preferences — they won’t be able to act on it. Emphasize

5 Challenges ( P’s ) faced by a Dentist*!!

5 Challenges ( P’s ) faced by a Dentist!! As a dentist, for around two decades I have faced and overcome many challenges. There are wonderful stories associated with these phases of my professional life. 1. *PRESENTATION* �� Turns out, that presentation is a whole spiel of things than just showing up clean. Help from

Treatment Coordinator

1) Create a Treatment Co ordinator for handling treatment plans and presentations . She does everything for you ( non clinical ) reports , letters , ppt, photos , presentation etc. 2) Create a Clinical coordinator for doing preliminary jobs for you like pre screening examination, study model impressions , photographs , treatment presentation on

Dental Team building

TEAM BUILDING 1)Start education ladder for the team by Investing in their training and up skilling. This will help team retention. 2) Start a bonus system for the team and reward when targets are achieved . Financial incentives work along with appreciation of achievement . 3) Smile and be positive when you talk to team

Monday morning tips for dental team

5 tips for your Monday morning 1) Invest your time, money and energy in education for self and team 2) Do regular audits for clinical procedures and make sure you are in top form for every aspect. 3) Attend peer reviews and local study circles / Share knowledge , learn from peers and grow the

Consultation time

Why should be more consultation time ��given to your Patient ???? – As Dentist we feel that everything that we explain is easily understood by our patients. However… People take time…. Time to understand , time to register all the new information. – People take time to make decision… As they may not be the

5 tips for your practice

5 tips for your practice 1) Give a full written consultation report other than just solving the chief complaint. Hand over to clinical coordinator to explain plan and do needful for basic procedures. 2) Use the route of Co Discovery with your patients to get best results and conversion of treatment plans. 3) Start giving

5 PS in the life of a dentist…

5 Challenges ( P’s ) faced by a Dentist!! As a dentist, for around two decades I have faced and overcome many challenges. There are wonderful stories associated with these phases of my professional life. 1. *PRESENTATION* �� Turns out, that presentation is a whole spiel of things than just showing up clean. Help from

” 5 B’s”👇

" 5 B’s"�� 1) BELIEVE in your product and its positives for your audience . They believe in the training program benefits. 2) BENEFITS – give the benefits and outcomes of this process / product. They told everyone how it will benefit them. 3) BOOST – keep talking to them and boost your information to

Team retention

TEAM BUILDING Start education ladder for the team by Investing in their training and up skilling. This will help team retention. Start a bonus system for the team and reward when targets are achieved . Financial incentives work along with appreciation of achievement . *LEARN SHARE GROW* Average rating

Coordinate

“COORDINATE” Coordination is the Key to progress ! Coordination requires 👇 – A Plan "COORDINATE" Coordination is the Key to progress ! Coordination requires �� – A Plan – A Team – A System – A Check – A reflection – And most importantly improvisation to keep it top class ! *LEARN SHARE GROW* Average

Word of mouth

We have always heard, experienced and believed that the best way of marketing is THE WORD OF MOUTH… ironic, that we are dentists . Correct me if I am wrong but people still check the web about something or someone they have been recommended (word of mouth ) before actually contacting. So word of mouth

Treatment co ordinator

Create a Treatment Co ordinator for handling treatment plans and presentations . She does everything for you ( non clinical ) reports , letters , ppt, photos , presentation etc. Create a Clinical coordinator for doing preliminary jobs for you like pre screening examination, study model impressions , photographs , treatment presentation on power point

Communication skills

Improve your communication skills with patients. Make sure you talk less technical jargon and more patient language . Use visual aids , animations and photos more than talking so as to increase case acceptance. Hope this helps *LEARN SHARE GROW* Average rating

Patient care

Patient care Give Courtesy calls to patients same day or next day after long treatment. Ask if they need help or any urgent attention. Give them a special number to call out of hours in case of emergency. Make them feel VIP. *LEARN SHARE GROW* Average rating

Missed appointments

Quick tip Use appointment reminders 2-3 days prior through patient management softwares or likewise . Give a call one day prior to check any pre- op advice or just a reminder call. Text message if easy for patient. *LEARN SHARE GROW* Average rating

Coordinate

"COORDINATE" Coordination is the Key to progress ! Coordination requires �� – A Plan – A Team – A System – A Check – A reflection – And most importantly improvisation to keep it top class ! *LEARN SHARE GROW* Average rating

Product pricing

Thought for Monday : Dental Service and products pricing is NOT dependent on neighbouring dentist price list ! It’s built on the facts of : Your Clinician fees Your Actual victuals Your Operating Costs Your Profits for Business Your Value additions Have you done your homework ? 🙂 *LEARN SHARE GROW* Average rating

A common mistake

Thought for the day : Successful entrepreneurs make a very common mistake – They start a second clinic after the first is successful and expect the same results ! Blunder !!! Success story does not happen…. again .. They make one common mistake of replicating everything exactly as clinic one … EXCEPT one … They

Sat nav

Thought for the day : You get up in the morning .. You look at the watch … You have a discomfort in your head … Discomfort about going to work … Discomfort about doing the same job as yesterday again… Discomfort of not following your passion but something else… When you come to cross

Positive change

Incorporate autoclaving and pouching of instruments as mandatory. Freshen up the colour and cleanliness of the clinic periodically and take it to next level. Patients appreciate a positive change. *LEARN SHARE GROW* Average rating

Go digital

Quick tip for the day Stop paper records – Go digital and IT based ( softwares ) for anything and everything possible. Learn Dental Implants. It’s a mandatory skill set. *LEARN SHARE GROW* Average rating

My Clinic Website…

My Clinic Website… We have always heard, experienced and believed that the best way of marketing is THE WORD OF MOUTH… ironic, that we are dentists. Correct me if I am wrong but people still check the web about something or someone they have been recommended (word of mouth ) before actually contacting. So word

Testimonials

Ask for testimonials in written , Videos and pictures from patients so as to use in your promotion to community. Master layering techniques in composite dentistry and start offering a higher end option to all patients at a price slightly more than your routine fillings. *LEARN SHARE GROW* Average rating

Things to do today

Things to do today 1) Revisit your vision / Aims / missions. 2) Prioritise the list. 3) Only do what your strengths are ! 4) Delete stuff which is not required. 5) Create Teams for different projects and give directions. 6) Delegate / Direct / Discipline / Deliver. *LEARN SHARE GROW* Average rating

Your team needs support

Thought for the day : Be ready for days when your team needs support. They are top class in performance at work however some days there are things which come up causing change in priorities. The final ownership is with you. You need to drive the ship forwards. Be Ready to take charge if need

Hard work?

Thought for the day : 1) There is no alternative to Hard work. 2) The clever people manage it by doing Smart Work. 3) The super intelligent people manage it by Delegating Work. To confirm once again what the great Tony Robbins says – *In the " moments of decision " your destiny is shaped.*

Business Days

Thought for the day : *Business days* (days in which we do not do any patients but just work on our 4 modules) in dentistry are as much important as *clinical days* . 1.Start taking half day out of your clinical schedule (apart from Sundays that is completely family day) and see the magic happening.

Thinking Numbers

Thought for the day : *Thinking Numbers* ��Calculate the minimum threshold collection for survival. ��Start getting your numbers for your best selling treatments ��Focus on your best selling treatments and try and reach that threshold in the first week of month. ��Book in profits the next week ��Do everything else you wanna do in your

Thinking Communication

Thought for the day : *Thinking Communication* There are many stages in the life of a dentist according to skill sets, age, income or human behaviour. But its the human behaviour that wins the hearts of most people. Though skill set is the most important thing to possess in dentistry but all the patient can

_Thank God it’s Saturday !🍻😎🕺💃🏻_ _Oh no ! it’s Monday !_🤦‍🤦‍♀😟

_Thank God it’s Saturday !��_ _Oh no ! it’s Monday !_��‍��‍♀�� Do you use☝ phrases often ! Wait, you really don’t have to go through life like this ! Think and reflect, why is this happening ? 1 ) You have no love for dentistry and are married to it by chance. But hey ,one

How do I communicate?

*Many of my patients don’t like to talk much�� ,how do I communicate ��??* Believe me , it’s not that , 98% of the times. They do not talk much because you don’t let them. Remember that it’s they who are new to your place ,they have entered your den,they are already having lots of

A blog about blogging

A blog about blogging! This is my first blog and I am really nervous about it!. I am nervous about the written word for I feel it depends on the reader to conceptualise the thought based on his/her experiences. Voiced opinions have another way to emote your words, suggest your humour or mischief, but…… Having

Response

Thought for the day : It’s all about a "response" ! Things happen and there will always be wins and a loss. Dentistry is no different . Business of dentistry will encompass a wide range of experiences from Staff management up to financial management and patient feedbacks. A very important learning is how does the

Inspiration

We are all leather shoes and need to polish ourselves every now and then. Whatever be the age, acquired skill sets, demographic or income strata, we all need enlightenment not just professionally but personally as well. Couldn’t stop myself from sharing the thought storming in my mind. German loss is an inspiration lesson and philosophy

Communication

Communication 3 basic things that any successful communication needs is a Genuine Sender , Message to be communicated ( it maybe idea, feeling, offer etc.) and a Patient Listener. In our Dental Practices we have to play both the roles When it comes to communicating with staff , patients or lab personnel. We as a

Communication

Communication Ideas can be communicated to masses without developing a connection with them but customized and acceptable solutions can only get through when we are able to develop a channel of communication built on trust and understanding, especially in medical field. Listen to understand,not to respond ,bcos in the haste of speaking we miss upon

Love is a splendid word

Love is a splendid word. Let us start finding love in our clinic. I can see a lot of eyebrows up and a lot of lit up eyebrows of the readers.�� We all love dentistry but let us truly find out how much we love it. Score yourself and your clinic and your team members

Motivation makes or breaks the game

*Motivation makes or breaks the game* ��Finding motivation is a basic human behaviour and executing it to perfection is the passion we bring in it. We would see plenty of people who were not that famous when they were our colleagues in college but have come up with some extra ordinary hard work passion and

Fear 😰😱😳😯😦

Fear �� Fear is just a line or groove in the brain. But the most difficult line to cross. One who owns the fear sees this groove very deep like a Valley of Fire. This line is the decisive factor for your personality .Each individual is shaped up according to fears and anxieties that he

The Power of Listening

*The Power of Listening* " Seek first to understand ,then to be understood ." _-Stephen Covey_ Great leaders are great communicators, and communication is not a one way street- it requires *Active Listening*. Listen to your :- _- Patients_ : To understand their needs better. _-Loved ones_ : To build healthy relationships _Team Members_: When

5 Challenges ( P’s ) faced by a Dentist!!

*5 Challenges ( P’s ) faced by a Dentist*!! As a dentist, for around two decades I have faced and overcome many challenges. There are wonderful stories associated with these phases of my professional life. 1. *PRESENTATION* �� Turns out, that presentation is a whole spiel of things than just showing up clean. Help from

_Thank God it’s Saturday !🍻😎🕺💃🏻_ _Oh no ! it’s Monday !_🤦‍🤦‍♀😟

_Thank God it’s Saturday !��_ _Oh no ! it’s Monday !_��‍��‍♀�� Do you use☝ phrases often ! Wait, you really don’t have to go through life like this ! Think and reflect, why is this happening ? 1 ) You have no love for dentistry and are married to it by chance. But hey ,one

THINKING EXPRESSSIONS

*THINKING EXPRESSSIONS* ��Send birthday or anniversary bouquets/cakes/ to your team members and your ardent fan patients and see the love they give you back.�� It will not just help you strenthen your relations but will also send a message that you care. ��Giving a bouquet after every surgery is another pleasing gesture.�� Many a times

5 B’s”👇

" 5 B’s"�� 1) BELIEVE in your product and its positives for your audience . They believe in the training program benefits. 2) BENEFITS – give the benefits and outcomes of this process / product. They told everyone how it will benefit them. 3) BOOST – keep talking to them and boost your information to

THE WORD OF MOUTH

We have always heard, experienced and believed that the best way of marketing is THE WORD OF MOUTH… ironic, that we are dentists . Correct me if I am wrong but people still check the web about something or someone they have been recommended (word of mouth ) before actually contacting. So word of mouth

Things don’t work to the plan

Have you been in a situation where things don’t work to the plan…? Have you been in a situation when things don’t work to plan? AND You blame the “circumstances “, your luck factor ” and ” people around you “! I read a powerful statement yesterday: HAPPENED” – IS 10% OF THE STORY …

HOCUS POCUS

HOCUS POCUS Hocus pocus is used by magicians (means endless nonsense talk) to divert attention so that they can do the trick. Focus on other hand is to not let the attention get diverted from the task in hand. Mind is wired to have problem centric thoughts. It thinks what can all can go wrong

YOU matters,I doesn’t

*YOU matters, I doesn’t* In a conversation with any person the biggest problem we face is to how to make it interesting and get the person genuinely and happily involved in the conversation. Normally while talking to a patient we talk as if self obsessed, using the word I , Me, My Skills, My Practice

LIFE

“LOVE YOURSELF LOVE YOUR DAY LOVE YOUR LIFE” L Lead Take responsibility of your actions and become a leader of your own life I Invest Invest in yourself to gain Health, Knowledge & Wealth. F Follow Follow what you preach E Evolve Evolve from your yesterday. “Love Yourself… Because that’s who you will be spending

I don’t like dentists … nothing personal!

“I don’t like dentists …Nothing personal” “I am paying for you knew car ain’t I?” “You dentist are just a rip off” “Why are you so costly when the others are not?” 😀 Common lines you hear over a career span be it India or overseas – It is common! So what do you do?

MAJOR IN MINORS

MAJOR IN MINORS What your focus area? Concentration without priorities is excellence without progress. Guidelines to focus your time and energy 1. *70% on Strengths.* Focus more on what you do right than what you do wrong. Unusual. Mysteriously Uncommon. Incompetence is universal. Strength is specific. Identify yours. Pour your maximum time energy and resources

WOW Workers

“WOW Workers” We all need them. Isn’t it? So that when patients visit us they can say “How wonderful!”�� They can wow our Patients. But first we need to wow our workers. What is it in me �� that they get up every morning to come to work with me, excitedly? What is it in

The marathon

I AM RUNNING ….with full vigor, enthusiasm and competitive spirit…  Eyes are set on the finish line…  The athletes next to me are tough and it’s a neck to neck finish possibility…  The crowd is cheering and pushing us to the limits…  The Referee and all the finish line technology are

Decision Making

Decision Making You are at the peak state to make a “huge change” in your life. The risk is this could be temporary state and life can take over. So…. I have made two decisions: 1. Keep training all my life with the right peers mentors and coaches. So my possible temporary peak state can

Making a difference

Life is about making a difference. If you are leading an organisation or a group and feel a high or low some days then this is my share for you. 1) Leading, managing and running an organisation is very challenging. Keep doing it without returns and expectations. It’s your passion not necessarily the same with

Two types of patients

Two types of patients (OR PEOPLE) Who constantly complain or demand and drain your energy! DEAL WITH TYPE ONE POLITELY AND MOVE AWAY. Who constantly motivate or inspire you and refuel your energy! HOLD ON TO TYPE TWO FOREVER AND MULTIPLY. MC ❤ *LEARN SHARE GROW* Average rating

What is life?

What is LIFE? L – LEARN and keep learning I – IMPLEMENT the learning (share it!) F – FOLLOWERS follow your learning E – EXPERTISE is created. THE EXPERTS CYCLE CONTINUES IN A JOURNEY CALLED LIFE! MC ❤ *LEARN SHARE GROW* Average rating

Pause to reflect

Hope you have been: Engrossed Energised & Excited I DEFINITELY HAVE BEEN. It was a small “pause “to reflect, spend some quality time on professional and personal stuff. (It’s great to be a wet fingered dentist and run a hands on business!) Lots of learnings and reflections. Have learnt a lot through experimentations at personal

Nothing is right or wrong

” There is no right or wrong way ( or thing ) – To reach a destination – everyone has their own journey – Forward , backward , right , left – does not matter.There is no fixed recipe for life . Every journey has its experience ” Remember – no one can be better

Circumstances

Your present circumstances don’t decide where you go, it merely determines where you START. – Nido Quebin How are you doing in? 1) Systems and protocols for running your practice 2) Computers software’s and IT 3) Staff Training 4) Policies and Standards for compliance 5) Recruitment and Retention 6) Clinical Skills upgrades 7) Marketing 8)

Express – It helps. Be your own Leader.

Can I see at least one of you motivated to write today!! Live your truth. Express your love. Share your enthusiasm. Take action towards your dreams. Walk your talk. Dance and sing to your music. Embrace your blessings. Make today worth remembering. – Steve Maraboli ❤ MC *LEARN SHARE GROW* Average rating

Starting a new dental project – Tips for running a successful business

Are you planning to start a new dental project in your practice? Good! You are an action taker! It takes lot of ambition and attitude to start something new and go out of your comfort zone. Just a short checklist to tick off and help you with the project… Average rating

Phone Call Answering Tips In Your Dental Practice

Tips to answer a phone call enquiry in dental practice A warm and welcoming greeting by phone can be the difference between a satisfied patient and a bad first impression. Here are 5 great tips to help your dental receptionist enhance their telephone manner and provide patients a customer service experience that they will hope

Information Management Systems In Dental Practices

Information is an important resource for effective and efficient delivery of health care. Provision of health care and its continued improvement is dependent to a large extent on the information generated, stored and utilised appropriately by the healthcare organisation. One of the major Intent of this chapter is to ensure data and information meet the

Human Resource Management In Dental Practices

The most valuable asset of a dental practice and health care system is the skilled human resource. Human resources are an asset for effective and efficient functioning of a dental practice. Without an equally effective human resource management system, all other inputs like technology, infrastructure and finances come to zero. Human resource management is concerned

Facility Management In Dental Practices

How a dental practice is expected to manage its facility? NABH standards guide dental healthcare providers about the minimum requirements that ensure the safe and secure environment for the patients, their families, staff & visitors. Standards expect 1.Standards expect the facility is kept clean and hygiene is adequately maintained in all the areas of the

Continuing Quality Control In Dental Practices

“Quality Control is implemented to detect and correct problems when they occur, quality assurance is implemented to prevent problems from happening” This section is intended to guide the Dental Practice with the process of improving the quality of care. To improve quality of care of the organisation must collect, analyse clinical & non-clinical data related

Ikigai – A thought provoking concept

3 H …. Have you been in a situation where things don’t work to the plan … Have you been in a situation when things don’t work to plan AND you blame the ” circumstances “, your luck factor ” and ” people around you ” ! I read a powerful statement yesterday : “What

Team Building

One of recent surveys done with dentists, their most common problem was dealing with Staff/ Team Members. We as dental business owners, need to deal with staff everyday and so must be aware of tips to handle staff issues. I had a good experience recently of how to build back the focus of a staff

The Investment Sequence In Your Dental Clinic

Not sure where to start with the growth of your dental clinic? Where should you invest first… Team? Marketing? Education? Patient experience? Management Systems? This is what we did at Dental Concepts and it has helped: Investment Sequence of Team DC: – Invest in: Education in Clinical Skills (get ready to deliver high quality dental

Managing Dental Materials, Medicament, Instruments & Equipment in Dental Practices

We as dentists experiment and use a wide range of materials; equipment compared to any other health care provider, hence we have a different process which should be organized and methodical. This process includes policies and procedures that guide the availability, safe storage, prescription, dispensing; administration of medications. It also includes care, maintenance and the

Accreditation Standards for Care Of Patients

Healthcare organization is guided through the various parameters of the ultimate patient care. Every healthcare organization is established with the primary goal of alleviating patient sufferings. Most of the patients who visit us for the dental Pain and sufferings and related oral healthcare issues which may have implications on the other body systems. Patient care

Hurdles… post sequence one

Dental practice in a 250 sq ft space? “I want to develop my dental practice and grow it however, I am restricted because of the floor space available.” Some tips: – Open plan reception with only flexible seating (self-folding chairs when not in use gives bigger space for movement when no patients in waiting room)