Manish Chitnis, Author at Dental Business Masters (DBM)

Dentist after 35 years of dental practice – What Should I do?

Retirement planning for Dentists Everyone faces a new challenge at every stage of professional career. Dentists are no exception. Profession of dentistry is very challenging and needs constant attention of the dentists towards their profession. However after 35 years of professional career one needs to enjoy his time with family & plan his retirement. Most

Marketing in Dentistry

SOME THOUGHTS ON MARKETING IN DENTISTRY AFTER A HUGE DISCUSSION ON DENTIST’S FORUM LAST NIGHT…. I think instead of getting into what’s right and what’s wrong about marketing if we focus on few key aspects as below then each dentist or dental practice can make their *own decision* about how much do they need to

Listen to customers when they come with a problem.

Listen to customers when they come with a problem. The reason they come is “THEY HAVE a problem ". And they believe YOU ARE the expert… So HELP THEM. A good read. Vanilla Ice Cream that puzzled General motors!!!! An Interesting Story Never underestimate your Customers’ Complaint, no matter how funny it might seem! This

5 Challenges ( P’s ) faced by a Dentist*!!

5 Challenges ( P’s ) faced by a Dentist!! As a dentist, for around two decades I have faced and overcome many challenges. There are wonderful stories associated with these phases of my professional life. 1. *PRESENTATION* �� Turns out, that presentation is a whole spiel of things than just showing up clean. Help from

Treatment Coordinator

1) Create a Treatment Co ordinator for handling treatment plans and presentations . She does everything for you ( non clinical ) reports , letters , ppt, photos , presentation etc. 2) Create a Clinical coordinator for doing preliminary jobs for you like pre screening examination, study model impressions , photographs , treatment presentation on

Dental Team building

TEAM BUILDING 1)Start education ladder for the team by Investing in their training and up skilling. This will help team retention. 2) Start a bonus system for the team and reward when targets are achieved . Financial incentives work along with appreciation of achievement . 3) Smile and be positive when you talk to team

Monday morning tips for dental team

5 tips for your Monday morning 1) Invest your time, money and energy in education for self and team 2) Do regular audits for clinical procedures and make sure you are in top form for every aspect. 3) Attend peer reviews and local study circles / Share knowledge , learn from peers and grow the

5 tips for your practice

5 tips for your practice 1) Give a full written consultation report other than just solving the chief complaint. Hand over to clinical coordinator to explain plan and do needful for basic procedures. 2) Use the route of Co Discovery with your patients to get best results and conversion of treatment plans. 3) Start giving

” 5 B’s”👇

" 5 B’s"�� 1) BELIEVE in your product and its positives for your audience . They believe in the training program benefits. 2) BENEFITS – give the benefits and outcomes of this process / product. They told everyone how it will benefit them. 3) BOOST – keep talking to them and boost your information to

Coordinate

“COORDINATE” Coordination is the Key to progress ! Coordination requires 👇 – A Plan "COORDINATE" Coordination is the Key to progress ! Coordination requires �� – A Plan – A Team – A System – A Check – A reflection – And most importantly improvisation to keep it top class ! *LEARN SHARE GROW* Average

Word of mouth

We have always heard, experienced and believed that the best way of marketing is THE WORD OF MOUTH… ironic, that we are dentists . Correct me if I am wrong but people still check the web about something or someone they have been recommended (word of mouth ) before actually contacting. So word of mouth

Treatment co ordinator

Create a Treatment Co ordinator for handling treatment plans and presentations . She does everything for you ( non clinical ) reports , letters , ppt, photos , presentation etc. Create a Clinical coordinator for doing preliminary jobs for you like pre screening examination, study model impressions , photographs , treatment presentation on power point

Communication skills

Improve your communication skills with patients. Make sure you talk less technical jargon and more patient language . Use visual aids , animations and photos more than talking so as to increase case acceptance. Hope this helps *LEARN SHARE GROW* Average rating

Patient care

Patient care Give Courtesy calls to patients same day or next day after long treatment. Ask if they need help or any urgent attention. Give them a special number to call out of hours in case of emergency. Make them feel VIP. *LEARN SHARE GROW* Average rating

Missed appointments

Quick tip Use appointment reminders 2-3 days prior through patient management softwares or likewise . Give a call one day prior to check any pre- op advice or just a reminder call. Text message if easy for patient. *LEARN SHARE GROW* Average rating

Coordinate

"COORDINATE" Coordination is the Key to progress ! Coordination requires �� – A Plan – A Team – A System – A Check – A reflection – And most importantly improvisation to keep it top class ! *LEARN SHARE GROW* Average rating

Product pricing

Thought for Monday : Dental Service and products pricing is NOT dependent on neighbouring dentist price list ! It’s built on the facts of : Your Clinician fees Your Actual victuals Your Operating Costs Your Profits for Business Your Value additions Have you done your homework ? 🙂 *LEARN SHARE GROW* Average rating

A common mistake

Thought for the day : Successful entrepreneurs make a very common mistake – They start a second clinic after the first is successful and expect the same results ! Blunder !!! Success story does not happen…. again .. They make one common mistake of replicating everything exactly as clinic one … EXCEPT one … They

Sat nav

Thought for the day : You get up in the morning .. You look at the watch … You have a discomfort in your head … Discomfort about going to work … Discomfort about doing the same job as yesterday again… Discomfort of not following your passion but something else… When you come to cross

Positive change

Incorporate autoclaving and pouching of instruments as mandatory. Freshen up the colour and cleanliness of the clinic periodically and take it to next level. Patients appreciate a positive change. *LEARN SHARE GROW* Average rating

Go digital

Quick tip for the day Stop paper records – Go digital and IT based ( softwares ) for anything and everything possible. Learn Dental Implants. It’s a mandatory skill set. *LEARN SHARE GROW* Average rating

My Clinic Website…

My Clinic Website… We have always heard, experienced and believed that the best way of marketing is THE WORD OF MOUTH… ironic, that we are dentists. Correct me if I am wrong but people still check the web about something or someone they have been recommended (word of mouth ) before actually contacting. So word

Testimonials

Ask for testimonials in written , Videos and pictures from patients so as to use in your promotion to community. Master layering techniques in composite dentistry and start offering a higher end option to all patients at a price slightly more than your routine fillings. *LEARN SHARE GROW* Average rating

Things to do today

Things to do today 1) Revisit your vision / Aims / missions. 2) Prioritise the list. 3) Only do what your strengths are ! 4) Delete stuff which is not required. 5) Create Teams for different projects and give directions. 6) Delegate / Direct / Discipline / Deliver. *LEARN SHARE GROW* Average rating

Your team needs support

Thought for the day : Be ready for days when your team needs support. They are top class in performance at work however some days there are things which come up causing change in priorities. The final ownership is with you. You need to drive the ship forwards. Be Ready to take charge if need

Hard work?

Thought for the day : 1) There is no alternative to Hard work. 2) The clever people manage it by doing Smart Work. 3) The super intelligent people manage it by Delegating Work. To confirm once again what the great Tony Robbins says – *In the " moments of decision " your destiny is shaped.*

Response

Thought for the day : It’s all about a "response" ! Things happen and there will always be wins and a loss. Dentistry is no different . Business of dentistry will encompass a wide range of experiences from Staff management up to financial management and patient feedbacks. A very important learning is how does the

5 Challenges ( P’s ) faced by a Dentist!!

*5 Challenges ( P’s ) faced by a Dentist*!! As a dentist, for around two decades I have faced and overcome many challenges. There are wonderful stories associated with these phases of my professional life. 1. *PRESENTATION* �� Turns out, that presentation is a whole spiel of things than just showing up clean. Help from

5 B’s”👇

" 5 B’s"�� 1) BELIEVE in your product and its positives for your audience . They believe in the training program benefits. 2) BENEFITS – give the benefits and outcomes of this process / product. They told everyone how it will benefit them. 3) BOOST – keep talking to them and boost your information to

THE WORD OF MOUTH

We have always heard, experienced and believed that the best way of marketing is THE WORD OF MOUTH… ironic, that we are dentists . Correct me if I am wrong but people still check the web about something or someone they have been recommended (word of mouth ) before actually contacting. So word of mouth

Things don’t work to the plan

Have you been in a situation where things don’t work to the plan…? Have you been in a situation when things don’t work to plan? AND You blame the “circumstances “, your luck factor ” and ” people around you “! I read a powerful statement yesterday: HAPPENED” – IS 10% OF THE STORY …

I don’t like dentists … nothing personal!

“I don’t like dentists …Nothing personal” “I am paying for you knew car ain’t I?” “You dentist are just a rip off” “Why are you so costly when the others are not?” 😀 Common lines you hear over a career span be it India or overseas – It is common! So what do you do?

The marathon

I AM RUNNING ….with full vigor, enthusiasm and competitive spirit…  Eyes are set on the finish line…  The athletes next to me are tough and it’s a neck to neck finish possibility…  The crowd is cheering and pushing us to the limits…  The Referee and all the finish line technology are

Decision Making

Decision Making You are at the peak state to make a “huge change” in your life. The risk is this could be temporary state and life can take over. So…. I have made two decisions: 1. Keep training all my life with the right peers mentors and coaches. So my possible temporary peak state can

Making a difference

Life is about making a difference. If you are leading an organisation or a group and feel a high or low some days then this is my share for you. 1) Leading, managing and running an organisation is very challenging. Keep doing it without returns and expectations. It’s your passion not necessarily the same with

Two types of patients

Two types of patients (OR PEOPLE) Who constantly complain or demand and drain your energy! DEAL WITH TYPE ONE POLITELY AND MOVE AWAY. Who constantly motivate or inspire you and refuel your energy! HOLD ON TO TYPE TWO FOREVER AND MULTIPLY. MC ❤ *LEARN SHARE GROW* Average rating

Pause to reflect

Hope you have been: Engrossed Energised & Excited I DEFINITELY HAVE BEEN. It was a small “pause “to reflect, spend some quality time on professional and personal stuff. (It’s great to be a wet fingered dentist and run a hands on business!) Lots of learnings and reflections. Have learnt a lot through experimentations at personal

Nothing is right or wrong

” There is no right or wrong way ( or thing ) – To reach a destination – everyone has their own journey – Forward , backward , right , left – does not matter.There is no fixed recipe for life . Every journey has its experience ” Remember – no one can be better

Circumstances

Your present circumstances don’t decide where you go, it merely determines where you START. – Nido Quebin How are you doing in? 1) Systems and protocols for running your practice 2) Computers software’s and IT 3) Staff Training 4) Policies and Standards for compliance 5) Recruitment and Retention 6) Clinical Skills upgrades 7) Marketing 8)

Phone Call Answering Tips In Your Dental Practice

Tips to answer a phone call enquiry in dental practice A warm and welcoming greeting by phone can be the difference between a satisfied patient and a bad first impression. Here are 5 great tips to help your dental receptionist enhance their telephone manner and provide patients a customer service experience that they will hope

Ikigai – A thought provoking concept

3 H …. Have you been in a situation where things don’t work to the plan … Have you been in a situation when things don’t work to plan AND you blame the ” circumstances “, your luck factor ” and ” people around you ” ! I read a powerful statement yesterday : “What