Retirement planning for Dentists Everyone faces a new challenge at every stage of professional career. Dentists are no exception. Profession of dentistry is very challenging and needs constant attention of the dentists towards their profession. However after 35 years of professional career one needs to enjoy his time with family & plan his retirement. Most
Read More...Author Archives: Manish Chitnis
Marketing in Dentistry
SOME THOUGHTS ON MARKETING IN DENTISTRY AFTER A HUGE DISCUSSION ON DENTIST’S FORUM LAST NIGHT…. I think instead of getting into what’s right and what’s wrong about marketing if we focus on few key aspects as below then each dentist or dental practice can make their *own decision* about how much do they need to
Read More...Listen to customers when they come with a problem.
Listen to customers when they come with a problem. The reason they come is “THEY HAVE a problem ". And they believe YOU ARE the expert… So HELP THEM. A good read. Vanilla Ice Cream that puzzled General motors!!!! An Interesting Story Never underestimate your Customers’ Complaint, no matter how funny it might seem! This
Read More...Starting a new dental project?
Starting a new PROJECT? Good! You are an Action taker! Check list: – SWOT Analysis (Your Strengths, Weaknesses, Opportunities and Threats)? – PDP (Personal Development Plan) to help your new project? – PSB (Your Personal Survival budget) – Are you protected? Is income for PSB safe? – CF (Cash Flow forecast) for new project? Along
Read More...5 Challenges ( P’s ) faced by a Dentist*!!
5 Challenges ( P’s ) faced by a Dentist!! As a dentist, for around two decades I have faced and overcome many challenges. There are wonderful stories associated with these phases of my professional life. 1. *PRESENTATION* Turns out, that presentation is a whole spiel of things than just showing up clean. Help from
Read More...Treatment Coordinator
1) Create a Treatment Co ordinator for handling treatment plans and presentations . She does everything for you ( non clinical ) reports , letters , ppt, photos , presentation etc. 2) Create a Clinical coordinator for doing preliminary jobs for you like pre screening examination, study model impressions , photographs , treatment presentation on
Read More...Dental Team building
TEAM BUILDING 1)Start education ladder for the team by Investing in their training and up skilling. This will help team retention. 2) Start a bonus system for the team and reward when targets are achieved . Financial incentives work along with appreciation of achievement . 3) Smile and be positive when you talk to team
Read More...Monday morning tips for dental team
5 tips for your Monday morning 1) Invest your time, money and energy in education for self and team 2) Do regular audits for clinical procedures and make sure you are in top form for every aspect. 3) Attend peer reviews and local study circles / Share knowledge , learn from peers and grow the
Read More...5 tips for your practice
5 tips for your practice 1) Give a full written consultation report other than just solving the chief complaint. Hand over to clinical coordinator to explain plan and do needful for basic procedures. 2) Use the route of Co Discovery with your patients to get best results and conversion of treatment plans. 3) Start giving
Read More...” 5 B’s”👇
" 5 B’s" 1) BELIEVE in your product and its positives for your audience . They believe in the training program benefits. 2) BENEFITS – give the benefits and outcomes of this process / product. They told everyone how it will benefit them. 3) BOOST – keep talking to them and boost your information to
Read More...Coordinate
“COORDINATE” Coordination is the Key to progress ! Coordination requires 👇 – A Plan "COORDINATE" Coordination is the Key to progress ! Coordination requires – A Plan – A Team – A System – A Check – A reflection – And most importantly improvisation to keep it top class ! *LEARN SHARE GROW* Average
Read More...Word of mouth
We have always heard, experienced and believed that the best way of marketing is THE WORD OF MOUTH… ironic, that we are dentists . Correct me if I am wrong but people still check the web about something or someone they have been recommended (word of mouth ) before actually contacting. So word of mouth
Read More...Treatment co ordinator
Create a Treatment Co ordinator for handling treatment plans and presentations . She does everything for you ( non clinical ) reports , letters , ppt, photos , presentation etc. Create a Clinical coordinator for doing preliminary jobs for you like pre screening examination, study model impressions , photographs , treatment presentation on power point
Read More...Communication skills
Improve your communication skills with patients. Make sure you talk less technical jargon and more patient language . Use visual aids , animations and photos more than talking so as to increase case acceptance. Hope this helps *LEARN SHARE GROW* Average rating
Read More...Patient care
Patient care Give Courtesy calls to patients same day or next day after long treatment. Ask if they need help or any urgent attention. Give them a special number to call out of hours in case of emergency. Make them feel VIP. *LEARN SHARE GROW* Average rating
Read More...Missed appointments
Quick tip Use appointment reminders 2-3 days prior through patient management softwares or likewise . Give a call one day prior to check any pre- op advice or just a reminder call. Text message if easy for patient. *LEARN SHARE GROW* Average rating
Read More...Coordinate
"COORDINATE" Coordination is the Key to progress ! Coordination requires – A Plan – A Team – A System – A Check – A reflection – And most importantly improvisation to keep it top class ! *LEARN SHARE GROW* Average rating
Read More...Product pricing
Thought for Monday : Dental Service and products pricing is NOT dependent on neighbouring dentist price list ! It’s built on the facts of : Your Clinician fees Your Actual victuals Your Operating Costs Your Profits for Business Your Value additions Have you done your homework ? 🙂 *LEARN SHARE GROW* Average rating
Read More...A common mistake
Thought for the day : Successful entrepreneurs make a very common mistake – They start a second clinic after the first is successful and expect the same results ! Blunder !!! Success story does not happen…. again .. They make one common mistake of replicating everything exactly as clinic one … EXCEPT one … They
Read More...Sat nav
Thought for the day : You get up in the morning .. You look at the watch … You have a discomfort in your head … Discomfort about going to work … Discomfort about doing the same job as yesterday again… Discomfort of not following your passion but something else… When you come to cross
Read More...Positive change
Incorporate autoclaving and pouching of instruments as mandatory. Freshen up the colour and cleanliness of the clinic periodically and take it to next level. Patients appreciate a positive change. *LEARN SHARE GROW* Average rating
Read More...Go digital
Quick tip for the day Stop paper records – Go digital and IT based ( softwares ) for anything and everything possible. Learn Dental Implants. It’s a mandatory skill set. *LEARN SHARE GROW* Average rating
Read More...My Clinic Website…
My Clinic Website… We have always heard, experienced and believed that the best way of marketing is THE WORD OF MOUTH… ironic, that we are dentists. Correct me if I am wrong but people still check the web about something or someone they have been recommended (word of mouth ) before actually contacting. So word
Read More...Testimonials
Ask for testimonials in written , Videos and pictures from patients so as to use in your promotion to community. Master layering techniques in composite dentistry and start offering a higher end option to all patients at a price slightly more than your routine fillings. *LEARN SHARE GROW* Average rating
Read More...Things to do today
Things to do today 1) Revisit your vision / Aims / missions. 2) Prioritise the list. 3) Only do what your strengths are ! 4) Delete stuff which is not required. 5) Create Teams for different projects and give directions. 6) Delegate / Direct / Discipline / Deliver. *LEARN SHARE GROW* Average rating
Read More...Your team needs support
Thought for the day : Be ready for days when your team needs support. They are top class in performance at work however some days there are things which come up causing change in priorities. The final ownership is with you. You need to drive the ship forwards. Be Ready to take charge if need
Read More...Hard work?
Thought for the day : 1) There is no alternative to Hard work. 2) The clever people manage it by doing Smart Work. 3) The super intelligent people manage it by Delegating Work. To confirm once again what the great Tony Robbins says – *In the " moments of decision " your destiny is shaped.*
Read More...Response
Thought for the day : It’s all about a "response" ! Things happen and there will always be wins and a loss. Dentistry is no different . Business of dentistry will encompass a wide range of experiences from Staff management up to financial management and patient feedbacks. A very important learning is how does the
Read More...*5 Challenges ( P’s ) faced by a Dentist*!!
*5 Challenges ( P’s ) faced by a Dentist*!! As a dentist, for around two decades I have faced and overcome many challenges. There are wonderful stories associated with these phases of my professional life. 1. *PRESENTATION* Turns out, that presentation is a whole spiel of things than just showing up clean. Help from
Read More...5 B’s”👇
" 5 B’s" 1) BELIEVE in your product and its positives for your audience . They believe in the training program benefits. 2) BENEFITS – give the benefits and outcomes of this process / product. They told everyone how it will benefit them. 3) BOOST – keep talking to them and boost your information to
Read More...THE WORD OF MOUTH
We have always heard, experienced and believed that the best way of marketing is THE WORD OF MOUTH… ironic, that we are dentists . Correct me if I am wrong but people still check the web about something or someone they have been recommended (word of mouth ) before actually contacting. So word of mouth
Read More...Things don’t work to the plan
Have you been in a situation where things don’t work to the plan…? Have you been in a situation when things don’t work to plan? AND You blame the “circumstances “, your luck factor ” and ” people around you “! I read a powerful statement yesterday: HAPPENED” – IS 10% OF THE STORY …
Read More...I don’t like dentists … nothing personal!
“I don’t like dentists …Nothing personal” “I am paying for you knew car ain’t I?” “You dentist are just a rip off” “Why are you so costly when the others are not?” 😀 Common lines you hear over a career span be it India or overseas – It is common! So what do you do?
Read More...The marathon
I AM RUNNING ….with full vigor, enthusiasm and competitive spirit… Eyes are set on the finish line… The athletes next to me are tough and it’s a neck to neck finish possibility… The crowd is cheering and pushing us to the limits… The Referee and all the finish line technology are
Read More...Decision Making
Decision Making You are at the peak state to make a “huge change” in your life. The risk is this could be temporary state and life can take over. So…. I have made two decisions: 1. Keep training all my life with the right peers mentors and coaches. So my possible temporary peak state can
Read More...Making a difference
Life is about making a difference. If you are leading an organisation or a group and feel a high or low some days then this is my share for you. 1) Leading, managing and running an organisation is very challenging. Keep doing it without returns and expectations. It’s your passion not necessarily the same with
Read More...Two types of patients
Two types of patients (OR PEOPLE) Who constantly complain or demand and drain your energy! DEAL WITH TYPE ONE POLITELY AND MOVE AWAY. Who constantly motivate or inspire you and refuel your energy! HOLD ON TO TYPE TWO FOREVER AND MULTIPLY. MC ❤ *LEARN SHARE GROW* Average rating
Read More...What is life?
What is LIFE? L – LEARN and keep learning I – IMPLEMENT the learning (share it!) F – FOLLOWERS follow your learning E – EXPERTISE is created. THE EXPERTS CYCLE CONTINUES IN A JOURNEY CALLED LIFE! MC ❤ *LEARN SHARE GROW* Average rating
Read More...Pause to reflect
Hope you have been: Engrossed Energised & Excited I DEFINITELY HAVE BEEN. It was a small “pause “to reflect, spend some quality time on professional and personal stuff. (It’s great to be a wet fingered dentist and run a hands on business!) Lots of learnings and reflections. Have learnt a lot through experimentations at personal
Read More...Nothing is right or wrong
” There is no right or wrong way ( or thing ) – To reach a destination – everyone has their own journey – Forward , backward , right , left – does not matter.There is no fixed recipe for life . Every journey has its experience ” Remember – no one can be better
Read More...Circumstances
Your present circumstances don’t decide where you go, it merely determines where you START. – Nido Quebin How are you doing in? 1) Systems and protocols for running your practice 2) Computers software’s and IT 3) Staff Training 4) Policies and Standards for compliance 5) Recruitment and Retention 6) Clinical Skills upgrades 7) Marketing 8)
Read More...Express – It helps. Be your own Leader.
Can I see at least one of you motivated to write today!! Live your truth. Express your love. Share your enthusiasm. Take action towards your dreams. Walk your talk. Dance and sing to your music. Embrace your blessings. Make today worth remembering. – Steve Maraboli ❤ MC *LEARN SHARE GROW* Average rating
Read More...Starting a new dental project – Tips for running a successful business
Are you planning to start a new dental project in your practice? Good! You are an action taker! It takes lot of ambition and attitude to start something new and go out of your comfort zone. Just a short checklist to tick off and help you with the project… Average rating
Read More...Phone Call Answering Tips In Your Dental Practice
Tips to answer a phone call enquiry in dental practice A warm and welcoming greeting by phone can be the difference between a satisfied patient and a bad first impression. Here are 5 great tips to help your dental receptionist enhance their telephone manner and provide patients a customer service experience that they will hope
Read More...Ikigai – A thought provoking concept
3 H …. Have you been in a situation where things don’t work to the plan … Have you been in a situation when things don’t work to plan AND you blame the ” circumstances “, your luck factor ” and ” people around you ” ! I read a powerful statement yesterday : “What
Read More...Team Building
One of recent surveys done with dentists, their most common problem was dealing with Staff/ Team Members. We as dental business owners, need to deal with staff everyday and so must be aware of tips to handle staff issues. I had a good experience recently of how to build back the focus of a staff
Read More...The Investment Sequence In Your Dental Clinic
Not sure where to start with the growth of your dental clinic? Where should you invest first… Team? Marketing? Education? Patient experience? Management Systems? This is what we did at Dental Concepts and it has helped: Investment Sequence of Team DC: – Invest in: Education in Clinical Skills (get ready to deliver high quality dental
Read More...Hurdles… post sequence one
Dental practice in a 250 sq ft space? “I want to develop my dental practice and grow it however, I am restricted because of the floor space available.” Some tips: – Open plan reception with only flexible seating (self-folding chairs when not in use gives bigger space for movement when no patients in waiting room)
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